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Foolproof systems don't take into account the ingenuity of fools

I was suicidal for two solid centuries once. That was during the early part of what they now call the Dark Ages, in medieval Europe. Suicidal tendencies were de rigueur at the time, and I'm nothing if not trendy.

Abject fear of pagan gods is little different from abject worship of them.

Rest assured that we understand the urgency of the situation and that you'll be apprised of how it's going as soon as I find out myself.

Once we have centralized our logs, we can transform them into metrics by

creating application and infrastructure telemetry to be one of the highest return investments we've made. In

want each group to write down every change they're planning, one change per index card. I want three pieces of information: who is planning the change, the system being changed, and a one-sentence summary.

There are newborn babies dropped off at church doorsteps with more operating instructions than what they're giving us.

Maxine appreciates these reminders about their customers—when engineers think of "the customer" in the abstract instead of as a real person, you rarely get the right outcomes.

He sounded just like that dude from Pulp Fiction. He even quoted the line about the day of reckoning and striking people down with great vengeance and furious anger.

whether Ops used version control was a higher predictor for both IT performance and organizational performance than whether Dev used version control.

Two things I dislike about my granddaughter — when she won't take her afternoon nap, and when she won't let me take mine.

Maybe I won't need the money for that snobby mental hospital after all. If I'm lucky, I might even get an all-paid expenses life-long trip there...

Irene made a private mental resolution that if she ever became a queen, her throne would incorporate a cushion. Also a convenient bookcase.

I will have some tea fetched. That is your society does drink tea? Always, Irene said.

There was a silence that ranged from faith and trust (Kai) through horrified disbelief (Evariste) to a sort of harmony between high-grade suspicion (both Hu and Captain Venner) and consideration (George and Lily).

With all due respect, sir"—the traditional signal that one was about to be very disrespectful—

My sole desire is to explain and to enlighten. And, Irene hoped, to entertain. She turned the page.

Irene bit the inside of her cheek hard before she could make any comments about putting a girdle round the world in forty minutes.

The convicts wash my shirts, as in murderer convicts and kidnapper convicts, and then I'm supposed to wear them?

Oh, we have everyone who is bad. Except Bonnie and Clyde on account of their being dead," she says.

When's your birthday, Piper?" I ask. "November sixteenth." "1922?" "Yep." "Natalie, what day of the week was Piper born?" "Thursday," Nat says without looking up. "That right?" I ask Piper. Piper doesn't answer, but her eyes open wider.

J.C.'s friends sometimes wondered why her father was making all that noise. J.C. told them not to worry. That was just her father at work.

Batman: One more thing. When you find something out, you can call me on this. Commissioner Gordan: A cell phone with one button? Batman: A bat signal. Commissioner Gordan: Christ. He actually put a bat on it.