Quotes About Interaction

software can end up turning the most intimate and personal of human activities into mindless "rituals" whose steps are "encoded in the logic of web pages."33

Automation weakens the bond between tool and user not because computer-controlled systems are complex but because they ask so little of us.

The brighter the software, the dimmer the user.

The automation of wayfinding serves to "inhibit the process of experiencing the physical world by navigation through it." 4 As

As we've entered the computer age, however, our talent for connecting with other minds has had an unintended consequence.

Internet users can seek out interactions with like-minded individuals who have similar values

those with the helpful software were found "to aimlessly click around" as they tried to crack the puzzle.27

Jason P. Mitchell, "Watching Minds Interact," in What's Next: Dispatches on the Future of Science, ed. Max Brockman (New York: Vintage, 2009), 78–88.

We shape our tools and thereafter they shape us. —John M. Culkin

The more the customer is involved in the process of service production and delivery, the greater the perceived value and satisfaction. . . Consumers (as individuals and as a group of interacting subjects) become partial employees and employees become partial consumers.

Even though the ideology is normally structured to give guidance, we should at the same time recognize that brands are fluid entities that are shaped by the interaction between organizational members and external stakeholders.

They evolve because of the experiences and resulting expectations of people as they buy, use, adapt, discuss and interact with the brand and the absorption of those experiences by employees who in turn can use that knowledge to re-structure and re-present the brand.

Co-creation suggests the interaction of individuals within a framework to evolve, re-define or invent something that is new.

services-dominant logic that argues the brand is co-created with consumers and the concept of the experience economy have shifted branding away from communications to personal interaction; from making promises to keeping them; from something run by the marketing department to an organization-wide operating principle.

It used to be that people needed products to survive. Now products need people to survive.

It's not computer literacy that we should be working on, but sort of human-literacy. Computers have to become human-literate.

Air travel is such a strange experience. It´s such an intimate thing, to travel alongside a stranger for so many hours, to eat together, take in a film, snooze side by side. In economy I think that it´s so intimate, that like neighbours on the same landing, most of us consider that it´s better not to take the risk of ever getting to know them. In business class, there´s just enough room - as elbows don´t actually touch - to take that chance.

fairly rare occurrence these days. Plus, she has already spoken to her mother

It is a rule of life in the power elite that there is no such thing as a purely social act.

Whenever we come to a new place, I waylaid strangers and dragged their stories and songs and jokes from them before they ever had a chance to find out my name.

She wanted to ask what he meant but in the game they played she lost points if she had to ask.

She said nothing, hoping her silence would goad him into explaining.

The caterer was chatting, standing wide-legged and easy, knife moving this way and that as she talked, taking up her space a little too aggressively, the way women who have been raised with a lot of brothers tend to in a group of men. It was clear she had never considered using the knife for anything but food preparation; there was no awareness of its edge and balance as it related to the soft skin of the men around her.

Dornan gave me a wink, as if to say he saw I was glowing under a bit of flattery as much as anyone else in the room.