Quotes About Relationship-building

I joined Bloomberg Television as an anchor in 2011 after spending fourteen years on Wall Street. In many ways, the industries are similar: it's about relationship-building, trust, and problem solving.

I did the 'right' thing and got a corporate job on Wall Street. That did not last long. I felt like I was throwing all my years of hard work and relationship-building down the toilet. I eventually quit, went and bought a camera, and built a website. That was the birth of KarenCivil.com.

Step 5. Confirm. Having listened carefully, you've now arrived at a crucial juncture. Rather than assuming anything, be certain that the difficult people are satisfied that the problem has been fully voiced. Ask, "Do you feel understood? Is there anything else?" When enough sincere questioning, listening, caring, and remembering are brought together, understanding is achieved, and difficult people become less difficult and more cooperative.

The engineer said his solution is to orient himself "as a comrade inside of the walls, therefore bypassing the confrontation." He avoids the asshole's wrath by expressing empathy and finding common ground—shared interests such as hobbies, sports, or politics

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

You have to walk in the other guy's moccasins. You have to think what they think. If you want to bring somebody onto your side, you have to figure out what motivates them. What do they need?

Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.