Quotes About Bezos

In 2008, Sinegal bought a Kindle e-reader that turned out to be defective and wrote Bezos a laudatory e-mail after Amazon's customer service replaced his device for free. Bezos wrote back, "I want you to consider me your personal customer service agent on the Kindle." Perhaps

Bezos nevertheless made an impression. Minor remembers that Bezos had closely studied several wealthy businessmen and that he particularly admired a man named Frank Meeks, a Virginia entrepreneur who had made a fortune owning Domino's Pizza franchises.

Quando uma empresa formula uma ideia, o processo é caótico. Não há um momento do tipo 'ahá'", disse Bezos.

Bezos took a series of odd jobs throughout high school. One summer he famously worked as a fryer at a local McDonald's, learning, among other skills, how to crack an egg with one hand.

as soon as the electric power grid came online, they dumped their electric power generator, and they started buying power off the grid. it just makes more sense. and that's what is starting to happen with infrastructure computing. bezos wanted AWS to be a utility with discount rates, even if that meant losing money in the short term.

Most importantly, Bezos didn't penalize Ian Freed and other Fire Phone managers, sending a strong message inside Amazon that taking risks was rewarded—especially if the entire debacle was primarily his own fault.

rag doll that they often prop up in an empty chair during meetings. the doll is meant to represent the student they are trying to help - just as bezos once had a habit of keeping a chair empty in meetings to represent the customer

Sinegal explained the Costco model to Bezos: it was all about customer loyalty.

John Doerr, the venture capitalist who backed Amazon early and was on its board of directors for a decade, has dubbed Amazon's miserly public-relations style "the Bezos Theory of Communicating." He says Bezos takes a red pen to press releases, product descriptions, speeches, and shareholder letters, crossing out anything that does not speak simply and positively to customers.

When Kessel asked Bezos what his deadline was on developing the company's first piece of hardware, an electronic reading device, Bezos told him, "You are basically already late.

Before Google, and long before Facebook, Bezos had realized that the greatest value of an online company lay in the consumer data it collected.

Bezos includes one more chair that remains empty. It's there to remind those assembled who's really the most important person in the room: the customer.