Quotes About Strategy
The greatest conqueror is he who overcomes the enemy without a blow
~ Chinese proverb
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If you are planning for a year, sow rice; if you are planning for a decade, plant trees; if you are planning for a lifetime, educate people.
~ Chinese proverb
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The soldier who retreated 50 paces jeered at the one who retreated 100 paces
~ Chinese proverb
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The man who strikes first admits that his ideas have given out.
~ Chinese proverb
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To [Chinese], war does not revolve around fighting. It is about determining the most efficient way of gaining victory with the least amount of conflict.
~ Chin-Ning Chu
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make a switch, you need to script the critical moves
~ Chip Heath
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The "occasionally remarkable" moments shouldn't be left to chance! They should be planned for, invested in.
~ Chip Heath
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Big-picture, hands-off leadership isn't likely to work in a change situation, because the hardest part of change—the paralyzing part—is precisely in the details.
~ Chip Heath
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Big problems are rarely solved with commensurately big solutions.
~ Chip Heath
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Good ideas are often adopted quickly. When all retailers adopt centralized checkout as a "best practice," it's no longer a competitive advantage for anyone.
~ Chip Heath
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By using Kamb's level-up strategy, we multiply the number of motivating milestones we encounter en route to a goal. That's a forward-looking strategy: We're anticipating moments of pride ahead.
~ Chip Heath
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marry your long-term goal with short-term critical moves.
~ Chip Heath
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Finding bright spots, then, solves many different problems at once. That's no surprise; successful change efforts involve connecting all three parts of the framework: Rider, Elephant, and Path.
~ Chip Heath
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You can't count on these milestones to occur naturally. To motivate change, you've got to plan for them.
~ Chip Heath
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When the researchers compared whether process or analysis was more important in producing good decisions—those that increased revenues, profits, and market share—they found that "process mattered more than analysis—by a factor of six." Often a good process led to better analysis—for instance, by ferreting out faulty logic.
~ Chip Heath
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When a CEO discusses "unlocking shareholder value," there is a tune playing in her head that the employees can't hear.
~ Chip Heath
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You can't script every move—that would be like trying to foresee the seventeenth move in a chess game. It's the critical moves that count.
~ Chip Heath
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When the researchers compared whether process or analysis was more important in producing good decisions—those that increased revenues, profits, and market share—they found that "process mattered more than analysis—by a factor of six." Often a good process led to better analysis—for instance, by ferreting out faulty logic. But the reverse was not true: "Superb analysis is useless unless the decision process gives it a fair hearing." To
~ Chip Heath
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created this framework to be useful for people who don't have scads of authority or resources. Some people can get their way by fiat. CEOs, for instance, can
~ Chip Heath
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has a problem focus when he needs a solution focus. If you are a manager, ask yourself: "What is the ratio of the time I spend solving problems to the time I spend scaling successes?
~ Chip Heath
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As a result, choosing between Plan A and Plan B is not a close call. Here's the astonishing finding from the Forrester data: If you Elevate the Positives (Plan B), you'll earn about 9 times more revenue than if you Eliminate the Negatives (Plan A). (8.8 times, to be precise.) Yet most executives are pursuing Plan A. (See the footnote for more on the methodology and an anticipated quibble.)II
~ Chip Heath
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Seeking out one more option. Finding someone else who's solved our problem. Asking, "What would have to be true for you to be right?" Ooching as a way to dampen politics. Making big decisions based on core priorities. Running premortems and preparades. Laying down tripwires. Using these techniques will improve the results of your group decisions.
~ Chip Heath
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When the researchers compared whether process or analysis was more important in producing good decisions—those that increased revenues, profits, and market share—they found that "process mattered more than analysis—by a factor of six." Often a good process led to better analysis—for instance, by ferreting out faulty logic. But the reverse was not true: "Superb analysis is useless unless the decision process gives it a fair hearing.
~ Chip Heath
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to marry your long-term goal with short-term critical moves.
~ Chip Heath
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