Quotes About Service

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

dissatisfied customer does not complain: he just switches.

it will not suffice to have customers that are merely satisfied. Customers that are unhappy and some that are merely satisfied switch. Profit comes from repeat customers—those that boast about the product or service.

Performance of management should be measured by potential to stay in business, to protect investment, to ensure future dividends and jobs through improvement of product and service for the future, not by the quarterly dividend.

Many customers form their opinions about the product or about the service solely by their contacts with the people that they see—contact men, I will call them.

As long as management is quick to take credit for a firm's successes but equally swift to blame its workers for its failures, no surefire remedy for low productivity can be expected in American manufacturing and service industries.

Christine, what is your job? Is it: To make 25 calls per hours? Or To give callers courteous satisfaction, no brushoff. It can not be both.

Management must understand design of product and of service, procurement of materials, problems of production, process control, and barriers on the job that rob the hourly worker of his birthright, the right to pride of workmanship.

Thanksgiving, after all, is a word of action.

Not what we say about our blessings, but how we use them, is the true measure of our thanksgiving.

A writer must die every day he lives, be reborn, as it is said in the Burial Service, an incorruptible self, that self opposite of all that he has named 'himself'.

You owe it to all of us to get on with what you're good at.

We are all here on earth to help others: what on earth the others are here for, I don't know.

Moreover, if great men are the only hope of the Evolutionary Process, they are morally bound to rule over the masses for their own good -- we are all here on earth to help others: what on earth the others are here for, I don't know -- and the masses have no right whatsoever to resist them.

We are here on earth to do good to others. What the others are here for, I don't know.

Never Get Into An Argument With A Customer. If You Win The Argument You Will Almost Invariably Lose The Sale. And I Don't Like Your Chances For A Sale If You Lose The Argument Either.

God sees it all and He gives you the chance to show faithfulness in your ministry to Him

To celebrate the heart of Christmas is to forget ourselves in the service of others.

By trying to live Christmas 12 months a year, we CAN make this world a better place to live - for others and for ourselves.

Your communication should not be for you. Your communication should be a service vehicle to reach the other person. Talking is for the other person. Listening is for you.

Making a request without revealing the feeling/need takes all the joy out of other's service.

Fame means when your computer modem is broken, the repair guy comes out to your house a little faster.

Computers make excellent and efficient servants, but I have no wish to serve under them.

User interface is customer service for the computer.