Quotes About Gene Kim

In his book, he states that the value of having a single repository for an entire organization is so powerful it is difficult to even explain.

Rest assured that we understand the urgency of the situation and that you'll be apprised of how it's going as soon as I find out myself.

Once we have centralized our logs, we can transform them into metrics by

creating application and infrastructure telemetry to be one of the highest return investments we've made. In

common practice of using rumor and hearsay, which can lead to the unfortunate metric of mean time until declared innocent—how quickly can we convince everyone else that we didn't cause the outage.

We increase flow by making work visible, by reducing batch sizes and intervals of work, and by building quality in, preventing defects from being passed to downstream work centers.

get enough seniority to get good things done but to keep your head low enough to avoid the political battles that make you inherently vulnerable.

want each group to write down every change they're planning, one change per index card. I want three pieces of information: who is planning the change, the system being changed, and a one-sentence summary.

There are newborn babies dropped off at church doorsteps with more operating instructions than what they're giving us.

Maxine appreciates these reminders about their customers—when engineers think of "the customer" in the abstract instead of as a real person, you rarely get the right outcomes.

He sounded just like that dude from Pulp Fiction. He even quoted the line about the day of reckoning and striking people down with great vengeance and furious anger.

whether Ops used version control was a higher predictor for both IT performance and organizational performance than whether Dev used version control.

This process of applying stress to increase resilience was named antifragility by author and risk analyst Nassim Nicholas Taleb.