Quotes About Net Promoter Score

promoters, who recommend the brand; passives, who are neutral; and detractors, who are unlikely to recommend the brand. The Net Promoter Score is measured by the percentage of promoters subtracted from the percentage of detractors. The key argument is that the ill effect of negative word of mouth reduces the good effect of positive word of mouth.

The net promoter score of health insurers averages 4/100. Amazon is 74/100.

Strong focus on customer experience coupled with strategic investments in proprietary technology has helped us maintain a high net promoter score while empowering our hotel partners.