Quotes About HOS

The most important assumption underlying HOS is that all countries have equal productive capabilities – that is, they can use any technology they want.3

When both introducing and sustaining change, leadership matters. The organization needs to see that you, personally, are taking this seriously. As we rolled out HOS, I talked about its importance for our business at every opportunity. I held regular meetings to make sure we were actually implementing it and that we were getting the results—something I didn't do for Six Sigma, and a reason it underdelivered.