Quotes About Chip Heath

Here's our three-part recipe to create more moments of elevation: (1) Boost the sensory appeal; (2) Raise the stakes; (3) Break the script. Usually elevated moments have 2 or 3 of those traits.

Research has found that interviews are less predictive of job performance than work samples, job-knowledge tests, and peer ratings of past job performance. Even a simple intelligence test is substantially more predictive than an interview.

Divorce Busting, by Michele Weiner-Davis [Relationships]. Anyone in a relationship can benefit from this book by a practitioner of solutions-focused therapy.

Jonathan Haidt. See Haidt (2006), The Happiness Hypothesis: Finding Modern Truth in Ancient Wisdom, New

he has announced an even tougher commitment device: Now he'll take four months of vacation per year. This would appear to commit him to becoming French.

The Rider loves to contemplate and analyze, and, making matters worse, his analysis is almost always directed at problems rather than at bright spots. (You

To be surprising, an event's can't be predictable. Surprise is the opposite of predictability. But, to be satisfying, surprise must be "post-dictable.

making messages "emotional" is to make people care.

Our good intentions to create these moments are often frustrated by urgent-seeming problems and pressures.

Without clear priorities to draw on, the decision will be made idiosyncratically, depending on the employee's mood at the moment.

Notice the similarities here: The recognition is spontaneous—not part of a scheduled feedback session—and it is targeted at particular behaviors.

What tires out the Rider—and puts change efforts at risk—is ambiguity

If Palmer wants to persuade the professors, he needs them to trip over the truth. And that starts with a focus on the problem, not the solution.

To increase positive variance is to welcome humanity and spontaneity into the system.