Quotes About Conflict
A 2012 study documented how such shit rolled downhill: abusive senior leaders were prone to selecting or breeding abusive team leaders, who in turn, ignited destructive conflict in their teams, which stifled team members' creativity.
~ Robert I. Sutton
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As we've seen, such jerks don't need to hold prestigious positions—they just need to be adept at recruiting allies to help them backstab, intimidate, and spread vicious lies about anybody who stands in their way.
~ Robert I. Sutton
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Be warned, however, that when groups work mostly through e-mail or conference calls (rather than face-to-face), they tend to fight more and trust each other less.
~ Robert I. Sutton
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We were taught that the more irate the debtor—the more he or she screamed, swore, and insulted us—the more long pauses we should take before answering questions and the more slowly and calmly we should talk.
~ Robert I. Sutton
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When a guest is rude, angry, swearing loudly, or visibly upset, cast members not only try to calm him or her; they are adept at reducing the exposure of other guests to such un-Disney malice and misery.
~ Robert I. Sutton
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The survival lesson from studies and stories on backstage regions is that, to reduce your exposure and to recharge your defenses, it helps to find—and if necessary, invent—asshole-free zones where you and others can take temporary refuge.
~ Robert I. Sutton
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part of what makes for a skilled consultant, teacher, barista, or other service employee is the ability to deal with jerks in ways that calm them, protect your dignity and sanity, and still keep the money rolling in.
~ Robert I. Sutton
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But flattery, smiles, and other signs of appreciation (even if not entirely sincere) can be useful for convincing volatile and vindictive people to tamp down their inner angst and anger—so they won't take it out on you.
~ Robert I. Sutton
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The silent treatment can be very frustrating to us, not to mention the effect it has on others. Most of us know when we are doing it; few of us know how to stop it. I buried my feelings for years, but if a feeling is strong enough it mill eventually surface. My family has paid the price.
~ Robert J. Ackerman
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As a boy, the conflict avoider saw many arguments, but never any resolution. This left him with the wrong idea not only about arguments, but also about relationships. He thought that there was no such thing as a healthy argument. He learned that he hated conflict, so he became the peacemaker. Reconciling conflicting parties—or keeping the peace—
~ Robert J. Ackerman
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Hearst was eager to stoke the flames of conflict between Spain and the United States over Cuba and sent Frederick Remington the photographer, who could find no signs of war. In a famous exchange of cables, Hearst responded to Remington, "You provide the pictures; I'll provide the war."10
~ Robert J. Gordon
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On 19 July 1956, Secretary of State Dulles abruptly announced that the United States was rescinding its Aswan Dam financing offer. 'May you choke to death on your fury', a defiant Nasser railed at the United States. World Bank President Eugene Black warned Dulles that 'all hell might break loose'.
~ Robert J. McMahon
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The issue of singing hymns versus Psalms split churches, including the one in
~ Robert J. Morgan
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La Belle Aurore. The Germans wore gray; she wore blue.
~ Robert J. Sawyer
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at Bodine, who pulled out the Winchester rifle as Jess slid his
~ Robert J. Thomas
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I was wrong, Robert. I was wrong, but I can't go. Let me tell you again why I can't go. Tell me again why I should go.
~ Robert James Waller
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Something I've never been able to adapt to, to understand, is how they can lavish such love and care on the animals and then see them sold for slaughter.
~ Robert James Waller
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The only thing sadder than a battle won is a battle lost.
~ Robert Jordan
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They say it is a wide road that leads to war and only a narrow path that leads home again.
~ Robert K. Massie
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You were in a mood to quarrel. Please inform me when this inclination passes. (Catherine, in a letter to Grigory Potemkin).
~ Robert K. Massie
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but the soldier only shook his head and said, "They say it is a wide road that leads to war and only a narrow path that leads home again.
~ Robert K. Massie
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History had not led to the triumph of liberalism; it had led to Hitler and Stalin.
~ Robert Kagan
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But people only complain about something because they are committed to the value or importance of something else.
~ Robert Kegan
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Your mouth says "No," but your eyes say, "Fuck me until your dick breaks off inside me and fuses into some kind of barbie doll crotch.
~ Robert Kirkman
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