Quotes About Advance work

Sincerity, the way we usually mean it, has to do with intentions; we assume it comes from within. But our clients have no way to observe sincerity except through external behaviors. From certain behaviors (attention paid, interest shown, advance work done, empathetic listening), we infer the internal state we call sincerity. Thus

Usually at summit conferences, the real work is done in advance by diplomats and specialists on each side who, based on guidance from their superiors, do the spadework and work out any agreements that are to be signed at the meeting, after which the top leaders come in and preside over the formalities.