Quotes About Call centers

Call centres employ mainly out-of-work actors because vocal skills plus low self-esteem equals reliable cold caller.

To be sure, India has achieved enviable success in business services, like the glistening call centers in Bangalore and elsewhere. But in the global jousting for manufacturing jobs, India does not get its share.

Big companies, which spend tens of billions of dollars annually on 'call centers' to take orders and provide customer support, increasingly rely on speech recognition not just to handle requests for information but to process customer orders.

Automated call centers are only the most obvious way speech recognition will be used. The software is now becoming sophisticated enough to identify speakers through 'voiceprints,' akin to fingerprints, eventually reducing the need for personal identification numbers.

Delta Airlines recently proposed giving frequent flyers a controversial perk: the option of paying $5 extra to speak to a customer service agent in the United States, rather than be routed to a call center in India. Public disapproval led Delta to abandon the idea.