Quotes About Collaboration

Having developers share responsibility for the quality of the systems they build not only improves outcomes but also accelerates learning.

By doing this, Development and Operations may end up creating a shared work queue, instead of each silo using a different one (e.g., Development uses JIRA while Operations uses ServiceNow). A significant benefit of this is that when production incidents

My guys wanted to call it "Cujo" or "Stiletto." But the developers wanted to call it "Unicorn." Unicorn? Like rainbows and Care Bears? And against all my expectations, "Unicorn" wins the vote. Developers. I'll never understand them.

Then it hits me. The majority of our marketing projects can't be done without it. High touch marketing requires high tech. But if there's so many of us assigned to these Marketing projects, shouldn't they be coming to us?

what's the plural of 'developer'?" says Maxine. "A 'merge conflict.

Maybe not," I say. "I'll tell you what I do know, though. Every time that we let Brent fix something that none of us can replicate, Brent gets a little smarter, and the entire system gets dumber.

when projects are late, adding more developers not only decreases individual developer productivity but also decreases overall productivity.

For example, high performance with a functional-oriented and centralized Operations group is possible, as long as service teams get what they need from Operations reliably and quickly (ideally on demand) and vice-versa. Many

business project work as one.

You can't just throw the pig over the wall to us, and

Five Dysfunctions of a Team, by Patrick Lencioni.

a system where small teams of engineers are able to work productively and independently of each other, with components painstakingly and splendidly isolated from each other, instead of being complected into a giant, ugly, knotty mess.

The only thing more dangerous than a developer is a developer conspiring with Security. The two working together gives us means, motive, and opportunity.

The famous Andon cord is just one of their many tools that enable learning. When anyone encounters a problem, everyone is expected to ask for help at any time, even if it means stopping the entire assembly line. And they are thanked for doing so, because it is an opportunity to improve daily work.

When every team expedites their work, the net result is that every project ends up moving at the same slow crawl.

IT is not just a department. IT is a competency that we need to gain as an entire company.

In high-performing organizations, everyone within the team shares a common goal—quality, availability, and security aren't the responsibility of individual departments but are a part of everyone's job, every day.

A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in someone's queue—or worse, when work has to go backward, because it doesn't have all the parts or requires rework.

High touch marketing requires high tech. But if there's so many of us assigned to these Marketing projects,

Before, I was merely worried that it Operations was under attack by Development, Information Security, Audit, and the business. Now, I'm starting to realize that my primary managers seem to be at war with each other, as well. What will it take for us to all get along?

By adding the expertise of QA, IT Operations, and Infosec into delivery teams and automated self-service tools and platforms, teams are able to use that expertise in their daily work without being dependent on other teams.

Furthermore, integrating the objectives of QA and Operations into everyone's daily work reduces firefighting, hardship, and toil, while making people more productive and increasing joy in the work we do. We not only improve outcomes, but our organization is better able to win in the marketplace.

Information Security is always flashing their badges at people and making urgent demands, regardless of the consequences to the rest of the organization, which is why we don't invite them to many meetings. The best way to make sure something doesn't get done is to have them in the room.

Who's been calling you, and what do they want?" I ask, frowning. "Usually it's other it people who are having problems fixing something," he replies, rolling his eyes. "When something goes down, I'm apparently the only person who knows where to go looking.