Quotes About Surprise

I'm tired of the same surprise. I think I'm like most of us in that I want to believe the image. Don't tell me Clint Eastwood hates horses, I don't want to know it.

Count Rugen was a bit surprised that his point had been deflected, but there was nothing wrong with piercing a helpless man's shoulder.

I love you, Buttercup said. I know this must come as something of a surprise, since all I've ever done is scorn you and degrade you and taunt you, but I have loved you for several hours now, and every second more.

he could never quite figure out how he happened to sire his daughter, but he knew, deep down, that it must have been some kind of wonderful mistake, the nature of which he had no intention of investigating.

I have never heard of a suicide that I expected.

He went back into his room to wait for his breakfast; and took up his book which he had been reading the night before, but the minute he touched it, it was solid gold. "I can't read it now," he said, "but of course it is far better to have it gold.

if appropriate, add an element of surprise.

surprise can warp our perceptions of time, and why most people's most memorable experiences are clustered in their teens and twenties.

We might think we understand it because it's right there, in black and white, but it has so many zeros that our brains fog up. It's just "lots." When we see how much larger it is than a million, it comes as a surprise.

He'd just finished one drink when an attractive woman approached and asked if she could buy him another. He was surprised but flattered. Sure, he said. The woman walked to the bar and brought back two more drinks—one for her and one for him. He thanked her and took a sip. And that was the last thing he remembered.

In the service business, a good surprise is one that delights employees as well as customers.

The surprise about great service experiences is that they are mostly forgettable and occasionally remarkable

Unexpected ideas are more likely to stick because surprise makes us pay attention and think.

Surprise jolts us to attention. Surprise is triggered when our schemas fail, and it prepares us to understand why the failure occurred.

Surprise isn't enough. We also need insight.

To be surprising, an event's can't be predictable. Surprise is the opposite of predictability. But, to be satisfying, surprise must be "post-dictable.

And as we'll see, that tendency explains the third and final surprise about change: What looks like resistance is often a lack of clarity.

If you want your ideas to be stickier, you've got to break someone's guessing machine and then fix it. But in surprising people, in breaking their guessing machines, how do we avoid gimmicky surprise, like the wolves? The easiest way to avoid gimmicky surprise and ensure that your unexpected ideas produce insight is to make sure you target an aspect of your audience's guessing machines that relates to your core message. We

What the Magic Castle has figured out is that, to please customers, you need not obsess over every detail. Customers will forgive small swimming pools and underwhelming room décor, as long as some moments are magical. The surprise about great service experiences is that they are mostly forgettable and occasionally remarkable.

And that's the first surprise about change: What looks like a people problem is often a situation problem.

The most basic way to get someone's attention is this: Break a pattern.

What is the nature of life? Life is lines of dominoes falling. One thing leads to another, and then another, just like you'd planned. But suddenly a Domino gets skewed, events change direction, people dig in their heels, and you're faced with a situation that you didn't see coming, you who thought you were so clever.

And remember this: whenever possible, don't fight openly with your enemy. Let them think they've won—and then strike when least expected.

Did you ever think how monotonous your life would be if you could see all that was coming to you?