Quotes About Insight

As recounted in his book It's Your Ship, one of Captain Abrashoff's first moves was to interview every one of the 310 crew members on the ship. He learned their personal histories and their motivations for joining the navy, and he sought their opinions about the Benfold: What do you like most? Least? What would you change if you could?

Guthrie doesn't share his findings from his customer meetings; he creates a situation where they can replicate his discovery. It becomes their own insight, and as a result, they're motivated to act.

themselves. In turn, that discovery makes the need for action obvious. Guthrie doesn't share his findings from his customer meetings; he creates a situation where they can replicate his discovery. It becomes their own insight, and as a result, they're motivated to act. Similarly, CLTS facilitators see the problem vividly, but they don't share their concerns directly. They let the villagers see for themselves. The

This three-part recipe—a (1) clear insight (2) compressed in time and (3) discovered by the audience itself—provides a blueprint for us when we want people to confront uncomfortable truths.

Sometimes, in life, we can't get our bearings until we trip over the truth.

What she gained was the insight that comes from experience.

A good change leader never thinks, "Why are these people acting so badly? They must be bad people." A change leader thinks, "How can I set up a situation that brings out the good in these people?

The Curse of Knowledge: when we are given knowledge, it is impossible to imagine what it's like to LACK that knowledge.

One of IDEO's designers even sketched out a "project mood chart" that predicts how people will feel at different phases of a project. It's a U-shaped curve with a peak of positive emotion, labeled "hope," at the beginning, and a second peak of positive emotion, labeled "confidence," at the end. In between the two peaks is a negative emotional valley labeled "insight.

Common sense is the enemy of sticky messages, if I already "get" what you're trying to tell me, why should I be obsessed about remembering it.

Knowledge curses us, if we find it hard to imagine what it was like not to know it. And it becomes difficult to share our knowledge with others because we can't readily re-create our listener's state of mind.

Chip Heath and Dan Heath

To get someone's attention break a pattern of thinking.

The Aha! experience is much more satisfying when it's preceded by the huh experience.

Nothing worth knowing can ever be taught in a classroom.

Your most unhappy customers are your greatest source of learning. —Bill Gates 6 Little Things Mean a Lot It's not the one thousand dollar things that upset the customer, but the five buck things that bug them. —Earl Fletcher Sales and Management Trainer, Volkswagen Canada

Envision what the path would be if the best answer lay inside the imagination of the customer.

But maybe as I get older, I begin to see beauty where I least expected it before.

Even the wisest don't know what's hidden in the depths of their being

A dream is a telegram from the hidden world...Only a fool or an illiterate person ignores it.

When you begin to weave your own desires into your vision, the true seeing is taken from you.

Wisdom that isn't distilled in our own crucible can't help

The dream is a mirror showing me my beauty. I bless the dream. The dream is a mirror showing me my ugliness. I bless the dream.

Early in my life, I learned to eavesdrop. I was driven to this ignoble practice because people seldom told me anything worth knowing.