Quotes About SLA

We started with the customer and worked backward. We understood the service's use cases, identified its key aspects, and established and adjusted the SLA.

In SLA management, you think services, see SLA, hear SLO, perform SLA management.

The widely documented failure of late starters to achieve native-like proficiency, even when motivation, cognitive abilities, and opportunities are optimal and plentiful, all agree, is one of the most salient facts about SLA. It is a weighty empirical problem, in Laudan's sense, crying out for a solution.