Quotes About Chatbot

Companies ignoring their customers. I think it's unforgivable. And I count using a chatbot on your website as ignoring your customers. Stop doing it.

You can ask other qualifying questions, but ask only 3–5. We used to have a 3-page questionnaire with 17 questions, and many users failed to complete the form. We had success with a chatbot asking one question at a time. Users will get anxious if they have to scroll and complete a big form.

I think there are a lot of hurdles between a normal consumer brand figuring out their mobile strategy - let alone their chat app strategy - and programming a Facebook Messenger chatbot.