Quotes About Empathy

When a man falls in love suddenly his whole centre changes. Up to that point he has probably referred everything to himself--considered things from his own point. When he falls in love the whole thing is shifted; he becomes a part of the circumference--perhaps even the whole circumference; someone else becomes the centre.

No man can be a friend of Jesus Christ who is not a friend of his neighbor.

I think that the insane desire one has sometimes to bang and kick grumblers and peevish persons is a Divine instinct.

It is hard to think of any work of art of which one can say 'this saved the life of one Jew, one Vietnamese, one Cambodian'. Specific books, perhaps; but as far as one can tell, no paintings or sculptures. The difference between us and the artists of the 1920's is that they they thought such a work of art could be made. Perhaps it was a certain naivete that made them think so. But it is certainly our loss that we cannot.

There's a better way. There has to be education, and the education has to come from the poets and musicians, because it has to touch the heart rather than the intellect, it has to get in there deeply.

No one on their death bed wishes they would've been meaner.

When your boss listens to you carefully, reaches out to help you, and learns from you, it enhances your dignity and pride. Doing so also helps your boss gain empathy for you, to better understand how it feels to be you and what you need to succeed in your job and life.

The implication is that if you want to quell your inner jerk and avoid spreading (and catching) this form of asshole poisoning, use ideas and language that frame life in ways that will make you focus on cooperation.

He was afflicted with what I call "Asshole Blindness," where people don't realize or underestimate how dire an asshole problem is, how much they and perhaps others are suffering, and how important it is to get out as soon as possible.

Make sure that slow learners are rewarded—or at least not punished— for expressing their deviant views and acting in odd ways.

T]he best bosses master the fine art of emotional detachment. They learn to forgive people who lash out at them... and they learn to forgive themselves, too.

Great bosses avoid burdening their people. They invent, borrow, and implement ways to reduce the mental and emotional load they heap on followers.

los líderes eficaces son «además de competentes, benevolentes».

The first diagnostic question follows from the late writer Maya Angelou's assertion that "at the end of the day people won't remember what you said or did, they will remember how you made them feel.

But an occasional strategic outburst seems to be effective because "targets" construe their temporary tormentor as trying to motivate them to try harder and to be smarter—they don't dismiss it as just the usual ranting from a certified asshole who berates them constantly

Michael told me that he designs the "how" part of his actions "with the other person's point of view in mind." Even when breaking off with an asshole, he works to "convey the truth in respectful and empathetic ways.

Discuta como si tuviera razón, escuche como si estuviese equivocado».

And a 2015 study by Trevor Foulk and his colleagues from the University of Florida shows that even a single exposure to a rude person (e.g., a mildly insulting email from a customer) can turn a person into a "carrier," who in turn infects others with the negative behavior—so it spreads much "like the common cold.

Some assholes take a similar kind of pleasure in your pain. When they do something that generates a strong reaction from you—be it obsequious ass-kissing, effusive apologizing, trembling with fear, giving in to tears or anger, or sending that long and carefully worded email you spent an hour crafting in response to their imaginary emergency—the pleasure centers in their twisted minds light up.

When a guest is rude, angry, swearing loudly, or visibly upset, cast members not only try to calm him or her; they are adept at reducing the exposure of other guests to such un-Disney malice and misery.

He observed himself performing an act of kindness toward Franklin, which he explained to himself by constructing the most plausible story—that he did so willfully, because he liked Franklin after all.

The common denominator among all these purveyors of insults, disrespect, and hate is a lack of eye contact with their targets—which seems to be the main reason that online assholes feel so unfettered by the empathy, guilt, and plain old civility that might stop or slow their wrath during face-to-face interactions.

the key to self-awareness isn't found inside our heads; it's in discovering and accepting how others see us—even when it hurts.

part of what makes for a skilled consultant, teacher, barista, or other service employee is the ability to deal with jerks in ways that calm them, protect your dignity and sanity, and still keep the money rolling in.