Quotes About Empathy

Five Dysfunctions of a Team, by Patrick Lencioni. He writes that in order to have mutual trust, you need to be vulnerable.

Lean defines two types of customers that we must design for: the external customer (who most likely pays for the service we are delivering) and the internal customer (who receives and processes the work immediately after us). According to Lean, our most important customer is our next step downstream. Optimizing our work for them requires that we have empathy for their problems in order to better identify the design problems that prevent fast and smooth flow.

why does everything feel like I'm dealing with a government bureaucracy or an uncaring vendor? Maxine ponders. Maybe it's because when friends do favors for friends, we don't require them to open a ticket first.

To tell the truth is an act of love. To withhold the truth is an act of hate. Or worse, apathy." I had laughed at those words at the time, but over the years, I've realized that having people give you honest feedback is a rare gift.

Nothing unifies people better than complaining about it.

You know, I think Jesus was famous and also in a lot of trouble because he always chose people over sort of established procedures.

If man is to survive, he will have learned to take a delight in the essential differences between men and between cultures. He will learn that differences in ideas and attitudes are a delight, part of life's exciting variety, not something to fear.

Star Trek was an attempt to say that humanity will reach maturity and wisdom on the day that it begins not just to tolerate, but take a special delight in differences in ideas and differences in life forms. […] If we cannot learn to actually enjoy those small differences, to take a positive delight in those small differences between our own kind, here on this planet, then we do not deserve to go out into space and meet the diversity that is almost certainly out there.

In a very real sense, we are all aliens on a strange planet. We spend most of our lives reaching out and trying to communicate. If during our whole lifetime, we could reach out and really communicate with just two people, we are indeed very fortunate.

Happy new year everbody! And remember: be kind to eachother.

When I walked out of the movie theater I started thinking about my second-grade teacher, Miss Bernard, who used to put up paintings from almost all of the other boys and girls in my class on the classroom walls—paintings that she considered worthy—but she never put up one of mine. She never told me why or gave me an encouraging word, but I got the message: "You're no good at art, Jerry.

People don't want other people to be people.

That was when I found out that the best way in the world to make yourself feel better when you have hit bottom is to try to get somebody else to feel better. There are certain things in life that are truly worth knowing, and that is one of the big ones.

It seems to me that you can almost define civilization by saying it's people who are not willing to hurt other people because the other people are different.

You are not a mistake. You are not a problem to be solved. But you won't discover this until you are willing to stop banging your head against the wall of shaming and caging and fearing yourself. (p. 84)

For some reason, we are truly convinced that if we criticize ourselves, the criticism will lead to change. If we are harsh, we believe we will end up being kind. If we shame ourselves, we believe we end up loving ourselves. It has never been true, not for a moment, that shame leads to love. Only love leads to love.

If we think our job here on earth is to fix ourselves, we will keep looking for the broken places. If we believe our job is to be kind, we will keep lavishing love on ourselves.

Staying requires being curious about who you actually are when you don't take yourself to be a collection of memories.When you don't infer your existence form replaying what happened to you, when you don't take yourself to be the girl your mother/father/brother/teacher/lover didn't see or adore. When you sense yourself directly, immediately, right now, without preconception, who are you?

There's too many men too many people Making too many problems And not much love to go round

While "caring about" conveys feelings of concern for one's state of being, "caring for" is active engagement in doing something to positively affect it.

Sympathy would imply I might even try to help them. Pity is much safer. It can be delivered from on high without getting involved. I pity them.

Stories matter – telling them, sharing them, preserving them, changing them, learning from them, and escaping with and through them. We learn about ourselves and the world that we live in through fiction just as much as through facts. Empathy, perception and understanding are never wasted. All libraries are a gateway into other worlds, including the past – and the future.

She didn't always have to be the strong one. We can be strong for each other.

That was always my frustration with so many of these shows, because design is not an ambush... it's a relationship. You have to know how people move and live and work to be able to design for them.