Quotes About Empathy

But Empathy—like many of the other high-concept, high-touch aptitudes—wasn't always given its proper due in the Information Age. It was often considered a softhearted nicety in a world that demanded hardheaded detachment. To undermine an argument or dismiss an idea, you just had to call it "touchy-feely.

listen without listening for anything.

not looking at the student or the patient as a pawn on a chessboard but as a full participant in the game.

One of the most effective ways of moving others is to uncover challenges they may not know they have.

The future belongs to a very different kind of person with a very different kind of mind – creators and empathizers, pattern recognizers and meaning makers, artists, inventors, and designers, storytellers, caregivers, consolers, and big picture thinkers.

Treat everyone as you'd treat your grandmother, but assume that Grandma

Treat everyone as you'd treat your grandmother, but assume that Grandma has eighty thousand Twitter followers.

He regrets not having "the experience of hardship and sacrifice," of depending on others for survival and of their relying on him. "If you're serving someone, it means you're not serving yourself

The growing recognition of empathy's role in healing is one reason why nursing will be one of the key professions of the Conceptual Age workforce.

injecting the personal into the professional can boost performance and increase quality of care.

we do better when we move beyond solving a puzzle to serving a person.

They think they know a lot about me, because I know a lot about them.

People want a fair deal from someone they like.

This is what it means to serve: improving another's life and, in turn, improving the world. That's the lifeblood of service and the final secret to moving others.

It's about leading with my ears instead of my mouth," Ferlazzo says. "It means trying to elicit from people what their goals are for themselves and having the flexibility to frame what we do in that context.

power leads individuals to anchor too heavily on their own vantage point, insufficiently adjusting to others' perspective.

In one typical study, researchers found that physicians interrupt the majority of patients in the first eighteen seconds the patient speaks during an appointment, which often prevents the patient from describing what brought her to the office in the first place.

Empathy is related to Symphony—because empathic people understand the importance of context. They see the whole person much as symphonic thinkers see the whole picture.

She is staring into hell and I'm not brave enough to join her.

Necessity can obliterate our hatreds.

most people are good," says Jim. "But not when they're afraid.

It's dangerous to be people-blind.

Stop saying no offense," I said, "when you say offensive things. It's not a free pass.

Headphones also made the music more personal for me; it was suddenly coming from inside my head, not out there in the world. This