Quotes About Empathy

Author and conference speaker Richard Exley explained his idea of friendship this way: "A true friend is one who hears and understands when you share your deepest feelings. He supports you when you are struggling; he corrects you, gently and with love, when you err; and he forgives you when you fail. A true friend prods you to personal growth, stretches you to your full potential. And most amazing of all, he celebrates your successes as if they were his own.

That grumpy woman didn't deserve to be treated kindly. But when she was treated not as she was, but as I wanted her to be and believed she could become, her perspective suddenly changed.

ASK NO MORE OF OTHERS THAN YOU ARE ASKING OF YOURSELF.

But people of influence understand the incredible value of becoming a good listener. For example, when Lyndon B. Johnson was a junior senator from Texas, he kept a sign on his office wall that read, "You ain't learnin' nothin' when you're doin' all the talkin'." And Woodrow Wilson, the twenty-eighth American president, once said, "The ear of the leader must ring with the voices of the people.

Are we quick to respond to others' needs? Do we run from problems or face them? Do we talk more about bad news or good news? Do we give people the benefit of the doubt, or do we assume the worst? The

leaders touch a heart before they ask for a hand.

When you meet someone new, after the introductions and initial pleasantries, don't hesitate. Dive in and ask to hear the person's story. You can do it any number of ways: you can flat-out ask, "What's your story?" You can request that he tell you about himself. You can ask where he is from or how he got into the field he's in. Use your own style.

6. Focus on Them, Not Yourself: The number one problem of inexperienced speakers and ineffective leaders is that they focus on themselves.

The biggest mistake you can make in trying to talk convincingly is to put your highest priority on expressing your ideas and feelings. What most people really want is to be listened to, respected, and understood. The moment people see that they are being understood, they become more motivated to understand your point of view.

Quando entendemos o ponto de vista do próximo — entendemos o que ele está tentando fazer nove entre dez vezes ele está tentando fazer o que é certo.

All people feel better and do better when you give them attention, affirmation, and appreciation.

El papel de un líder no es controlar a la gente ni estar pendiente de todo, sino más bien guiar, dinamizar y generar emoción". —Jack Welch

If you're in the habit of listening only to the facts and not the person who expresses them, change your focus - and really listen.

THE HEART OF LEADERSHIP IS BASED ON SERVING OTHERS, NOT OURSELVES.

How do you identify someone who needs encouragement? That person is breathing. TRUETT CATHEY

Trabajar duro no es suficiente, tampoco lo es ser excelentes en lo que hacemos. Para ser exitoso, debes aprender a establecer una verdadera comunicación con los demás.

Care without candor creates dysfunctional relationships. Candor without care creates distant relationships.

As you communicate with people—whether individuals or groups—ask yourself these questions: Who is my audience? What are their questions? What needs to be accomplished? And how much time do I have? If you want to become a better communicator, become audience oriented.

Si se me preguntara cómo resumir el secreto de una buena comunicación, yo diría que es enfocar a los demás y no a uno mismo. Es el problema número uno de los conferenciantes sin experiencia, y también el problema número uno de los líderes ineficientes. Cualquier persona podrá conectarse más rápido con los demás cuando su enfoque no radique exclusivamente en él.

Am I Making Myself Clear?

The ability to connect with others begins with understanding the value of people.

Mother Teresa said, "Let no one ever come to you without leaving better and happier.

Es imposible ayudar a otros sin ayudarse uno mismo.

Know the reasons you and your listener want to communicate and build a bridge between those reasons.