Quotes About Empathy

Emotional Channeling Technique #3: Reference Validation Reference validation is a technique where you compare your situation to that of others who have successfully dealt with and overcome what you are currently experiencing. By doing so, you find strength and hope and learn specific strategies and concepts used by others so you too can effectively work through and resolve the issues you have.

One of the habits that Dr. Stephen Covey discusses in his book 7 Habits of Highly Effective People is, "Seek first to understand, then to be understood.

Whether you're going to approach your competitors directly about taking over their buyers on a permanent profit-sharing basis or you're going to focus on hiring away their top salespeople, you need to carefully plan your proposition, your presentation, and even the sensitivity/ empathy of your delivery.

We take out our frustrations on unsuspecting strangers every day, never stopping to acknowledge that these people have hopes and dreams just like we do.

No one knows for certain how much impact they have on the lives of other people. Oftentimes, we have no clue. Yet we push it just the same.

A lot of you cared, just not enough.

Only the weak are cruel. Gentleness can only be expected from the strong. —LEO BUSCAGLIA

if you can talk to them about themselves, you'll have their full attention.

Thus the first important fact is that counselees need meaning, and the second is similar to it: counselees need hope. Every counselor must keep these two facts in mind, especially at the beginning of a sequence of counseling sessions.

Love is self-giving; fear is self-protecting.3 Love moves toward others; fear shrinks away from them. But the counselor must remember (and persuade the counselee that) love is the stronger since it is able to "cast out" fear. In dealing with fear, nothing else possesses the same expulsive power.

And the very, very worst thing you can do to angry cats or people is tell them to calm down.

People wanted to follow these leaders, who cared about them. All three understood what was in the best interest of their audiences. That is how they got to be so loved.

How do you get a human to think you're caring? The obvious way is actually to care.

your audience needs, and do your best day after day to meet those needs. But that's not persuasion, which works faster. To persuade someone that you're a caring person, you need to do two things. First, show you understand. Second, offer to make some little sacrifice.

The basic difference between an argument and a fight: an argument, done skillfully, gets people to want to do what you want. You fight to win; you argue to achieve agreement.

Pero incluso ellos conocían la diferencia en la vida real entre luchar y discutir.

Este capítulo te ayudará a distinguir entre una discusión y una lucha, y a decidir lo que deseas sacar de una discusión.

Así, cuando te enfrentes a un hombre enfadado, muéstrate serio y preocupado; no le grites «¡Venga, amargado!» Cuando una niña parece triste, la empatía implica parecer triste también; no significa decirle alegremente: «¡Anímate!»

Pretty agreeable of me, yes? The ancient Greeks gave a name to this kind of anticipatory concession, agreeing in advance to what the other person is likely to say: prolepsis, meaning

La discusión suponía para ellas un problema, no un medio para una solución. Las felices discutían. Las infelices luchaban.

When you spent your entire career on the fringes of violence, the dogs helped remind you that you were still human

Of course I apologized, but I couldn't shake the sense that I was truly an asshole.

The greatness of a nation and its moral progress can be judged by the way it treats its animals." —MAHATMA GANDHI

You can't stay mad at somebody who makes you laugh.