Quotes from John G. Miller

Humility is the cornerstone of leadership.

Learning is really about translating knowing what to do into doing what we know.

Blame and victim thinking are so ingrained into the fabric of our society it's hard to find a role model anywhere who simply practices personal accountability in all things.

Trust is a delicate state that can be shattered in an instant by a single hurt or disappointment.

The reality is if a strategy or tactic is working now, the odds are high that it won't work in the future. There is just too much change taking place in our world for it to be any other way.

Quick point: If you've been trained on the "Five Whys" of problem solving or selling, that's not what we're talking about here. Those are useful and appropriate. What we're referring to are questions that begin with "Why" and have the "poor me" tone that leads straight to the classic pity party.) Anyone

Careful. The easiest thing to spot is gaps of integrity in others.

The organization that proudly declares on the lobby wall its guiding value, "People are our greatest asset!" yet the training dollar is the last one budgeted and the first one cut.

Selling is not complicated. If salespeople consistently practice the fundamentals—getting up early, contacting prospective clients, sharing their belief in their products and services, following up with customers—they'll be successful.

The practice of personal accountability: We discipline our thoughts. We ask better questions. We take action.

There's not a chance we'll reach our full potential until we stop blaming each other and start practicing personal accountability.

Ownership: 'A commitment of the head, heart, and hands to fix the problem and never again affix the blame.

Here's a QBQ twist for all of us: "God, grant me the serenity to accept the people I cannot change, the courage to change the one I can, and the wisdom to know—it's me!

Let's take care of the little things while they're still little.

It's better to be one who is told to wait than one who waits to be told.

If we have not changed, we have not learned

We attend too many seminars. We take too many classes. We buy too many books. We play too many audios in our cars. It's all wasted if we're unclear on what learning really is: Learning is not attending, listening, or reading. Learning is really about translating knowing what to do into doing what we know. It's about changing. If we have not changed we have not learned.

Remember: The answers are in the questions.

The definition of integrity is this: Being what I say I am by acting in accordance with my words.

I saw the angel in the marble and I chiseled until I set it free. —Michelangelo

God, grant me the serenity to accept the people I cannot change, the courage to change the one I can, and the wisdom to know—it's me!

Accountable people look for solutions, not scapegoats. They blame no one—not even themselves. If a "self-critique" is warranted, they ask QBQs like "What could I have done differently?" and "How can I learn from this experience?

Humility is the cornerstone of leadership.

How much better things would be if we all tried to mold and shape our own thoughts and actions rather than those of others.