Quotes from Joe Gebbia

Staying at Airbnb listings gives me the opportunity to truly understand and experience the local culture of the countries I visit.

In the future, we will see living experiences curated around a shared lifestyle.

The sharing economy is out of the bag - and it's not going to go back in.

Bringing words to life, storyboards show you things that words can't.

Digital communication is completely different from in-person, face-to-face conversations. One will give you surface insights, and the other really gives you depth.

I think Pixar's done an amazing job integrating art and science. They really get this idea that art and engineering work side by side.

In a lot of ways, the real learning at RISD happened after-hours when you're working side by side with your colleagues.

In the post-war United States, you had this race to the suburbs. Cities shrank, the suburbs got bigger - and the notion of community changed drastically. You went from all being very close together to all being spaced apart and slightly suspicious of one another.

Sympathy relies on a common experience. If you're clumsy, you might have sympathy for others who tend to bump into things. Empathy, on the other hand, is the ability to understand another person's feelings even if you've never experienced them yourself.

My role is to think about what the future could be for Airbnb - and that includes crafting an effortless and easy-to-use service on any platform, whether mobile, tablet, or Web.

We built a basic website, and Air Bed and Breakfast was born. Three lucky guests got to stay on a $20 airbed on the hardwood floor. But they loved it. And so did we. We took them on adventures around the city.

How do you convince somebody to host a stranger for the weekend? That's not a trivial thing. It's not something I think you can throw technology at, marketing at, or sales at. We threw design at it because that's all we knew, and in doing so, I feel like we brought a human touch to it, which is so needed.

What people demand is what the policies serve.

Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.

Airbnb is about the nexus of the online and offline to create the perfect customer experience.

To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for.

At Airbnb, we're trying to build a culture that supports details, celebrates them, and gives our teams creative license to pursue them.

What if cities embraced a culture of sharing? I see a future of shared cities that bring us community and connection instead of isolation and separation.

I have the privilege of working with our in-house design studio, called Samara, and our humanitarian team, called Human. Samara is thinking about the future of Airbnb, and Human is working on ways to leverage our platform outside the cause of day-to-day business.

In art school, you learn that design is much more than the look and feel of something - it's the whole experience.

Creating the future means having a global vision and an extreme focus on the approachability of what we're creating.

Every apartment I've ever lived in has had a space to make, create, and get stuff done within eyesight of my bed.

For an international business such as ours, you can't localise without a local. That was a hard lesson for us. We had to be closer, physically present, which is when we put teams on the ground.

As our company has grown, how we configure and design our offices has been a crucial part of how we foster connection and collaboration throughout our teams.