Quotes from Peter Drucker

Accept the fact that we have to treat almost anybody as a volunteer.

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

The fault is in the system and not in the men.

An employer has no business with a man's personality... The task is not to change personality, but to enable a person to achieve and to perform.

Technology is not about tools, it deals with how Man works.

Marketing and innovation make money. Everything else is a cost.

Business, that's easily defined - it's other people's money.

Schools will change more in the next 30 years than they have since the invention of the printed book.

Mother Teresa's numerical results were not her greatest contribution. Instead, she made the world-and especially India-conscious of compassion.

Do first things first, and second things not at all.

We know nothing about motivation. All we can do is write books about it.

The most effective way to manage change is to create it.

What you have to do and the way you have to do it is incredibly simple. Whether you are willing to do it is another matter.

The Pertinent Question is NOT how to do things right - but how to find the right things to do, and to concentrate resources and efforts on them.

When a resource is scarce, you increase its yield.

You can either take action, or you can hang back and hope for a miracle. Miracles are great, but they are so unpredictable.

Making good decisions is a crucial skill at every level.

They wrongly believe that good intentions move mountains. Bulldozers move mountains. But there are exceptions.

Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.

What we are good at comes easy, and we believe that unless it comes hard, it can't be very good.

No single piece of macroeconomic advice given by the experts to their government has ever had the results predicted.

If a government commission had worked on the horse, you would have the first horse that could operate its knee joint in both directions. The trouble is it couldn't have stood up.

One reason for the tremendous increase in health-care costs in the U.S. is managerial neglect of the "hotel services" by the people who dominate the hospital, such as doctors and nurses.

History has been written not by the most talented but by the most motivated.