Quotes from Dale Carnegie

1. Get Attention Immediately Begin Your Talk with an Incident—Example Arouse Suspense State an Arresting Fact Ask for a Show of Hands Promise to Tell the Audience How They can Get Something They Want Use an Exhibit

The thing for you is a burial permit. You have only to speak and I will see that you get it.

She found such ecstasy looking at the soap bubbles and sparrows that she closed her book with these words: " 'Dear Lord,' I whisper, 'Our Father in Heaven, I thank Thee. I thank Thee.' " Imagine thanking God because you can wash dishes and see rainbows in bubbles and sparrows flying through the snow!

Isn't it profound the influence one is afforded—even the smallest among us—when affirmation comes clean off our tongue and clear from our hearts? All great progress and problem solving with others begins when at least one party is willing to place what is already good on the table. From there it is much easier to know where to begin and how to lead the interaction to a mutually beneficial end.

Could my opponents be right? Partly right? Is there truth or merit in their position or argument? Is my reaction one that will relieve the problem, or will it just relieve any frustration? Will my reaction drive my opponents further away or draw them closer to me? Will my reaction elevate the estimation good people have of me? Will I win or lose? What price will I have to pay if I win? If I am quiet about it, will the disagreement blow over? Is this difficult situation an opportunity for me?

The difference between appreciation and flattery? That is simple. One is sincere and the other insincere. One comes from the heart out; the other from the teeth out. One is unselfish; the other selfish. One is universally admired; the other universally condemned.

If theres something you want to see in others, make sure they can see it in you first

If you are satisfied with the results you are now getting, why change? If you are not satisfied, why not experiment?

When you seek friendships with those who are successful, there is no guarantee they will want success for you too. You might have to work to overcome being perceived as a relational leech. On the other hand, when you seek success for those who are already friends, you can just about guarantee that these same people will want success for you.

La crítica es inútil porque pone a la otra persona en la defensiva, y por lo común hace que trate de justificarse. La crítica es peligrosa porque lastima el orgullo, tan precioso de la persona, hiere su sentido de la importancia y despierta su resentimiento.

Hoàn c?nh tá»± nó không th? làm cho ta sung sÆ°á»›ng hay Ä'au kh?. Chính cái cách ta ph?n ?ng l?i vá»›i nó làm cho ta kh? hay vui.

Lincoln, "with malice toward none, with charity for all," held

And when Mrs Lincoln and others spoke harshly of the southern people, Lincoln replied: 'Don't criticise them; they are just what we would be under similar circumstances.

Hurting people not only does not change them, it is never called for.

When we stop fighting the inevitable," said Elsie MacCormick in a Reader's Digest article, "we release energy which enables us to create a richer life.

Good Working Habit No. 1: Clear Your Desk of All Papers Except Those Relating to the Immediate Problem at Hand.

So, she merely remarked that it would make an excellent article for the North American Review. In other words, she praised it and at the same time subtly suggested that it wouldn't do as a speech. Lyman Abbott saw the point

We cannot be pepped up and enthusiastic about doing something exciting and feel dragged down by worry at the very same time. One kind of emotion drives out the other.

Try honestly to see things from the other person's point of view.

TECHNIQUES IN HANDLING PEOPLE Principle 1—Don't criticize, condemn or complain. Principle 2—Give honest and sincere appreciation. Principle 3—Arouse in the other person an eager want.

If you do these things (read good books), what will be your reward? Gradually, unconsciously but inevitably, your diction will begin to take on added beauty and refinement. Gradually, you will begin to reflect someone the glory and beauty and majesty of your companions.

Maltoni concludes her thoughts on the success of TOMS with an insightful nod to the power of this principle: "People remember. And when a message is a mission, they will tell your story to anyone who will hear it—even a stranger at an airport. And by doing that, they become your strongest advocates in marketing your product. . . . The lesson: influence is given."5

We often take our spouses so much for granted that we never let them know we appreciate them.

You will recall that the White Queen said: "The rule is jam tomorrow and jam yesterday but never jam today." Most of us are like that—stewing about yesterday's jam and worrying about tomorrow's jam—instead of spreading today's jam thick on our bread right now.