Quotes from Travis Bradberry

Managers tend to blame their turnover problems on everything under the sun, while ignoring the crux of the matter: people don't leave jobs; they leave managers.

People who fail to use their emotional intelligence skills are more likely to turn to other, less effective means of managing their mood. They are twice as likely to experience anxiety, depression, substance abuse, and even thoughts of suicide.

Toxic people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people's buttons.

feedback is meant to address the problem, not the person.

This sounds basic, almost too basic to mention, but listening is a strategy and a skill that is losing ground in society. Most people think they are good listeners, but if adults played "the Telephone Game" today, how accurate would the final message be? Listening requires focus, and focus isn't easy because we're stretched in several directions. Listening

Remember, planning the future and reflecting on the past are valuable exercises, but doing this throughout your day interferes with what is in front of you—your present.

As the first component of social competence, social awareness is a foundational skill. Social awareness is your ability to accurately pick up on emotions in other people and understand what is really going on with them. This often means perceiving what other people are thinking and feeling even if you do not feel the same way.

When you don't stop to think about your feelings—including how they are influencing your behavior now, and will continue to do so in the future—you set yourself up to be a frequent victim of emotional hijackings. Whether you're aware of it or not, your emotions will control you, and you'll move through your day reacting to your feelings with little choice in what you say and do.

Relationship management is your ability to use your awareness of your own emotions and those of others to manage interactions successfully.

The more we understand the beauty and the blemishes, the better we are able to achieve our full potential.

Part of self-awareness is knowing what you're going through even if you can't totally change it. Admit to yourself that your bad mood is hanging a cloud over everything you see, and remind yourself that your moods are not permanent. Your emotions change all the time, and low moods will pass if you allow them to.

The excitement and energy you enjoy during a good mood paint a rosy picture of all you encounter. This leaves you far more likely to make impulsive decisions that ignore the potential consequences of your actions. Stay aware of your good moods and the foolish decisions these moods can lead to, and you'll be able to enjoy feeling good without any regrets.

What a Lack of Relationship Management Looks Like Dave M., sales manager Relationship management score = 66 What people who work with him say: "If Dave doesn't see eye-to-eye with someone, he makes it apparent that it's not worth developing the relationship. I wish that he would still dedicate the time and resources necessary to make a win for the territory.

A single cell can grow 15,000 connections with its neighbors. This chain reaction of growth ensures the pathway of thought responsible for the behavior grows strong, making it easier to kick this new resource into action in the future.

Butch's thoughts didn't make his feelings of fear and terror disappear, but they did keep his emotions from hijacking his behavior.

Suspending judgment of emotions allows them to run their course and vanish.

Every time one of those 50,000 thoughts takes place, chemicals are produced in your brain that can trigger reactions felt throughout your body. There is a strong relationship between what you think and how you feel, both physically and emotionally. Because you are always thinking (much like breathing), you tend to forget that you are doing it. You likely don't even realize how much your thoughts dictate how you feel every hour of every single day.

The surprising thing about this strategy is that just paying attention to your emotions and asking yourself good questions like these are enough to help you improve.

Emotional Intelligence Appraisal® test. Taking the test now provides a baseline

ignoring your feelings does not make them go away; it just helps them to surface again when you least expect them.

You'll never be able to manage yourself effectively if you ignore what you need to do to change.

That's a tough pill to swallow because we're not children or dependents; we're adults. To support an idea, we need to understand why the decision was made.

People trust what they see over what they hear.

understand why you do the things you do, the better equipped you'll be to keep your emotions from running the show.