Quotes from Travis Bradberry

Effective listening is something that can absolutely be learned and mastered. Even if you find attentive listening difficult and, in certain situations, boring or unpleasant, that doesn't mean you can't do it. You just have to know what to work on.

Grit is that 'extra something' that separates the most successful people from the rest. It's the passion, perseverance, and stamina that we must channel in order to stick with our dreams until they become a reality.

There is no upside to making a disparaging remark about a colleague. If your remark is accurate, everybody already knows it, so there's no need to point it out. If your remark is inaccurate, you're the one who ends up looking like a jerk.

No one always or never does anything. People don't see themselves as one-dimensional, so you shouldn't attempt to define them as such.

Even in a crowded room, likable leaders make people feel like they're having a one-on-one conversation, as if they're the only person in the room that matters. And, for that moment, they are. Likable leaders communicate on a very personal, emotional level.

Our days are filled with a constant stream of decisions. Most are mundane, but some are so important that they can haunt you for the rest of your life.

It's difficult to know when to set boundaries around your health at work because the decline is so gradual. Allowing stress to build up, losing sleep, and sitting all day without exercising all add up.

One thing an exceptional employee never says is, 'That's not in my job description.' Exceptional employees work outside the boundaries of job descriptions.

With a fixed mindset, you believe you are who you are and you cannot change. This creates problems when you're challenged because anything that appears to be more than you can handle is bound to make you feel hopeless and overwhelmed.

Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.

Anyone can become angry—that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way, this is not easy.

In the beginning, doing other than yelling when you are angry will be extremely difficult. But each time you succeed, the new pathway is strengthened. Eventually the urge to yell is so small that it's easy to ignore

Remember, feedback is meant to address the problem, not the person.

Intelligence is your ability to learn, and it's the same at age 15 as it is at age 50.

all emotions are derivations of five core feelings: happiness, sadness, anger, fear, and shame.

You do control the thoughts that follow an emotion, and you have a great deal of say in how you react to an emotion—as long as you are aware of it.

Good decisions require far more than factual knowledge. They are made using self-knowledge and emotional mastery when they're needed most.

Your brain has a difficult time distinguishing between what you see with your eyes and what you visualize in your mind.

The link between EQ and earnings is so direct that every point increase in EQ adds $1,300 to an annual salary.

Greeting someone by name is one of the most basic and influential social awareness strategies you can adopt. It's a personal and meaningful way to engage someone. If you have a tendency to withdraw in social situations, greeting someone by name is a simple way to stick your neck out; using someone's name breaks down barriers and comes across as warm and inviting. Even if you are a social butterfly, greeting people by name is a strategy to live by.

Trust is a peculiar resource; it is built rather than depleted by use.

EQ is so critical to success that it accounts for 58 percent of performance in all types of jobs. It's the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence.

Self-awareness is the process of getting to know yourself from the inside out and the outside in.

Self-management is more than resisting explosive or problematic behavior. The biggest challenge that people face is managing their tendencies over time and applying their skills in a variety of situations.