Quotes from Douglas Stone

We Ignore the Complexity of Human Motivations

Studies show that while few people are good at detecting factual lies, most of us can determine when someone is distorting, manufacturing, or withholding an emotion.

Because good listening requires an open and honest curiosity about the other person, and a willingness and ability to keep the spotlight on them. Buried emotions draw the spotlight back to us. Instead of wondering, "How does what they are saying make sense?