Quotes About Management

The best bosses break down problems into bite-sized pieces and talk and act like each little task is something that people can complete without great difficulty.

managers continue to use methods that force people to see old things in old ways, expecting new and profitable ideas somehow to magically appear.

The truth is that bosses...don't matter as much as most of us believe. They typically account for less than 15 percent of the gap between good and bad organizational performance, although they often get over 50 percent of the blame and credit.

a twenty-year study that tracked six thousand British civil servants found that when their bosses criticized them unfairly, didn't listen to their problems, and rarely praised them, employees suffered more angina, heart attacks, and deaths from heart disease. You get the idea. It doesn't matter whether the assholes around you are getting ahead or (more likely) screwing up their lives, careers, and companies. They pose a danger to you and others.

As this VP discovered, being a boss is much like being a high-status primate in any group: the creatures beneath you in the pecking order watch every move you make – and so they know a lot more about you than you know about them.

better to shoot the messenger than to learn about—and fix—the problems. In contrast to such constructive defiance, I know bosses who employ the opposite strategy to undermine and drive out incompetent superiors. One called it "malicious compliance," following idiotic orders from

los líderes eficaces son «además de competentes, benevolentes».

When someone at the Directors' College asked Campbell about the most crucial skill for a senior executive, he said it was the rare ability (which Jobs had in spades) to make sure that the short-term stuff gets done and done well, while simultaneously never losing sight of the big picture.

Performance and humanity are the goals that great bosses aim to achieve. Yet the best bosses devote little energy to thinking about how great it would be to reach these goals, worrying if they can, or even celebrating when they do.

Perry "puts all the bad apples in one barrel" so they don't wreck other teams. He then assigns a no-nonsense coach to lead the bad apples or does it himself—he is adept at dispensing tough love.

A 2012 study documented how such shit rolled downhill: abusive senior leaders were prone to selecting or breeding abusive team leaders, who in turn, ignited destructive conflict in their teams, which stifled team members' creativity.

las personas no se marchan de las organizaciones, sino que huyen de los malos jefes».

Unfortunately, Captain Graf created fear and mistrust in her followers, rather than stoking the courage, skill, and confidence she intended.

Another misguided trick bosses use to demonstrate their brilliance – at least to themselves – is to develop incomprehensible strategies. Unfortunately, if your people can't understand your strategy, they can't figure out what to do. And, even if they can comprehend the twists and turns, the complexity can scatter their attention in so many directions that they won't do any single thing well.

Every boss can't have deep knowledge of every follower's expertise. When that happens, a boss's job is to ask good questions, listen, defer to those with greater expertise, and, above all, to accept his or her own ignorance. Those who fail to do so risk making bad decisions and ruining their reputations.

In Katy's language, this chapter is about—when you can't or won't avert engaging with crazy completely—how to limit the frequency, duration, and intensity of the abuse you face and feel.

La indecisión es una particularidad de los malos jefes.

When a guest is rude, angry, swearing loudly, or visibly upset, cast members not only try to calm him or her; they are adept at reducing the exposure of other guests to such un-Disney malice and misery.

Refusal to accept blame, pointing fingers at others, and wimpy language can help bosses keep their jobs for a while, but it usually backfires in the long run. No matter what is said, bosses are seen as responsible for what their people do.

William Coyne, former head of research and development at 3M, tells how a human resource manager once threatened to fire a scientist who was asleep under his bench. Coyne took the HR manager to 3M's "Wall of Patents" to show him that the sleeping scientist had developed some of 3M's most profitable products. Coyne advised, "Next time you see him asleep, get him a pillow."3 Unfortunately, not all executives are so wise.

When big organizations scale well, they focus on "moving a thousand people forward a foot at a time, rather than moving one person forward by a thousand feet.

I had rather get ten men to work than to do the work of ten men. —D. L. Moody2

Our ability to influence the world is directly proportional to our knack for managing our own lives

Younger managers learn quickly that, whatever the public protestations to the contrary, bosses generally want pliable and agreeable subordinates, especially during periods of crisis. Clique leaders want dependable, loyal allies. Thos who regularly raise objections to what a boss or a clique leader really desires run the risk of being considered problems themselves and of being labeled "outspoken," or "nonconstructive," or "doomsayers," "naysayers," or "crepehangers.