Quotes About Trust

By demonstrating generosity and trust, you drastically increase the likelihood of making them a client, not to mention proving to them that you can help them.

erring on the side of the client when it comes to fees. Because you're interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helping them than you are in maximizing your short-term revenue.

The key ingredient to building trust is not time. It is courage.

The key to all of this, then, is to teach team members to get comfortable being exposed to one another, unafraid to honestly say things like "I was wrong" and "I made a mistake" and "I need help" and "I'm not sure" and "you're better than I am at that" and yes, even "I'm sorry.

The leader is going to have to be ready to not only light the fuse of good conflict but to gently fan the flames for a while too.

even though clients require us to be competent enough to meet their needs, it is ultimately our honesty, humility, and selflessness that will endear us to them and allow them to trust and depend on us.

when team members reveal aspects of their personal lives to their peers, they learn to get comfortable being open with them about other things. They begin to let down their guard about their strengths, weaknesses, opinions, and ideas.

The first dysfunction is an absence of trust among team members. Essentially, this stems from their unwillingness to be vulnerable within the group. Team members who are not genuinely open with one another about their mistakes and weaknesses make it impossible to build a foundation for trust.

Building a team is hard

From interviews and orientation to performance reviews and compensation decisions, "the three virtues," as they came to be known, were to be regular topics of conversation. And, of course, there was plenty of hands-on, practical training around the five behavioral manifestations of teamwork: trust, conflict, commitment, accountability, and results. Those courses had become much more effective with participants who shared the three underlying virtues.

This failure to build trust is damaging because it sets the tone for the second dysfunction: fear of conflict. Teams that lack trust are incapable of engaging in unfiltered and passionate debate of ideas. Instead, they resort to veiled discussions and guarded comments.

Because of this lack of real commitment and buy-in, team members develop an avoidance of accountability, the fourth dysfunction. Without committing to a clear plan of action, even the most focused and driven people often hesitate to call their peers on actions and behaviors that seem counterproductive to the good of the team.

Trust is just one of five behaviors that cohesive teams must establish to build a healthy organization.

Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There

moments of truth ... are best handled face-to-face

they make it clear that their focus is on understanding, honoring, and supporting the business of the client. As

I see a trust problem here in the lack of debate that exists at staff meetings and other interactions among this team.

More than any policy or system, there is nothing like the fear of letting down respected teammates that motivates people to improve their performance.

commitment cannot occur if people are unclear about exactly what is being committed to.

the only way to do this is to overcome our need for invulnerability

The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first. This requires that a leader risk losing face in front of the team, so that subordinates will take the same risk themselves. What is more, team leaders must create an environment that does not punish vulnerability.

Wanting to be popular with your direct reports instead of holding them accountable.

if we weren't willing to tell a client the kind truth, why should they pay us?

We've learned over the years that having a bad client is worse than having none.