Quotes About Feedback

Reinforcement is the secret to getting past the first step of your long journey and on to the second, third, and hundredth steps. And that's a problem, because most of us are terrible rein-forcers. We are quicker to grouse than to praise.

As recounted in his book It's Your Ship, one of Captain Abrashoff's first moves was to interview every one of the 310 crew members on the ship. He learned their personal histories and their motivations for joining the navy, and he sought their opinions about the Benfold: What do you like most? Least? What would you change if you could?

This is a critical point: Multitracking keeps egos in check. If your boss has three pet projects in play, chances are she'll be open to unvarnished feedback about them, but if there's only one pet project, it will be harder for her to hear the truth. Her ego will be perfectly conflated with the project. So

Nonresponsiveness is corrosive.

Never assume you know what your customers value or that their preferences will remain static.

One of the surest signs of a bad or declining relationship with a customer is the absence of complaints. Nobody is ever that satisfied, especially not over an extended period of time. The customer is either not being candid or not being contacted. —Theodore Levitt Business School Professor, Harvard University

We are really anxious to do all we can to improve our service, and your feedback would be very helpful.

Your most unhappy customers are your greatest source of learning. —Bill Gates 6 Little Things Mean a Lot It's not the one thousand dollar things that upset the customer, but the five buck things that bug them. —Earl Fletcher Sales and Management Trainer, Volkswagen Canada

Someone who is seriously interested in meditation should not expect any feedback or promises from the practice. Most

if the wrong people are not criticizing you, then you may not be doing the right things!

Nothing of significance was ever achieved without negative input from other people.

The biggest complaint we heard in those days was that the training was too easy.

Studies show that the number-one factor for engagement among non-management employees is their perception that they are heard at work.

So, why do we do development work in these short cycles? To learn. Experience is the best teacher, and the scrum cycle is designed to provide you with multiple opportunities to receive feedback—from customers, from the team, from the market—and to learn from it.

describes the role of the product owner: "You must recognize that through your actions—writing user stories and acceptance tests, prioritizing user stories by business value, deciding which user stories are developed next, providing rapid feedback, etc—you

Asking a working writer what he thinks about critics is like asking a lamppost how it feels about dogs.

I always market research my books before I hand them in by showing them to five or six close friends who I trust to be honest with me, so they are very heavily re-written already.

They could not make a deep and powerful connection to the larger world until they were able to connect to themselves. And, in an example of the kind of feedback loops that characterize all living systems, they were not able to connect to themselves until they were in authentic relationship with others.

Confidence spark Set aside some time to write about a work issue that has been bothering you but hasn't been addressed. Get clarity as to what's really going on. Who is involved? Why are you upset? Do you have a concern about speaking up? Does this remind you of a similar situation from your past? Share your observations with a supportive friend and get some feedback. Agree to

consider the people who can support you as you work toward your goal. Who will give you honest feedback, offer expertise, or just be available to listen as challenges arise? Continue reaching out to these people when needed.

But if no one speaks honestly to you, how will you know what is getting in the way of your moving up?

Feedback tells us how we are really being perceived, so if we are not getting it, we need to ask for it.

honest feedback is a must. What we don't know will hurt us.

Confidence is about showing up and moving forward as we are, not having it all together and never making mistakes. When we allow for mistakes, we are growing. The question then becomes, how do we deal with the discomfort of hearing constructive feedback so we can process it and move forward?