Quotes About Feedback

even realize I was writing a play. I just used different characters' names so that if someone found my pages, they wouldn't know I was writing about myself. But eventually I let a close and trusted friend read what I'd written, and he said, "Man, this is a really good play.

Every time someone tells me how sharp my photos are, I assume that it isn't a very interesting photograph. If it were, they would have more to say.

If our aim is to praise, we should forget to criticize; if our aim is to criticize, we should remember to praise

No man should ever publish a book until he has first read it to a woman.

The beauty of social media is that it will point out your company's flaws; the key questions is how quickly you address these flaws.

A bad review is like baking a cake with all the best ingredients and having someone sit on it.

People are not good at expressing their frustration. The best way to listen to the customer is through metrics.

The audience is the best judge of anything. They cannot be lied to. Truth brings them closer. A moment that lags - they're gonna cough.

I always feel the audience is my best teacher.

If all my bridge coach ever told me was that I was 'satisfactory, ' I would have no hope of ever getting better. How would I know who was the best? How would I know what I was doing differently?

Coachable people seek out those who speak truth to them, even if it is a painful truth, because it protects them and it makes them a better person and leader.

A brand is no longer what we tell the consumer it is - it is what consumers tell each other it is.

We built this company from the customer back, not from the company out.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

Every time we launch a feature, people yell at us.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

The customer is always right.

Investing in management means building communication systems, business processes, feedback, and routines that let you scale the business and team as efficiently as possible.

You don't hear things that are bad about your company unless you ask. It is easy to hear good tidings, but you have to scratch to get the bad news.

What happens when you combine blogs, Google and millions of dissatisfied customers? An e-mob.

The only way to know how customers see your business is to look at it through their eyes

You're a musician and you live and die by people responding to your music. It's a business just like anything else and if people don't like your music, that's kind of your problem.

It's not about the content we are creating but how much content our customers are creating for us.

If there is a gain and loss in business, feedback control is my business.