Quotes About Communication

Exchanges of vulnerability, which we naturally tend to avoid, are the pathway through which trusting cooperation is built.

the most important moments in conversation happen when one person is actively, intently listening.

There's an accelerated change to the relationship that happens when you're able to really listen, to be incredibly present with the person.

Stories are not just stories; they are the best invention ever created for delivering mental models that drive behavior.

Make Sure the Leader Is Vulnerable First and Often: As we've seen, group cooperation is created by small, frequently repeated moments of vulnerability.

There is as much wisdom in listening as there is in speaking - and that goes for all relationships, not just romantic ones.

When we were little kids, 'friend' wasn't a verb. You didn't 'friend' someone. You had friends. It was only a noun. It didn't multitask. It was a simpler time, Hen.

Yes, but the whole point of the doomsday machine is lost if you keep it a secret! Why didn't you tell the world, eh? —Dr. Strangelove

This is precisely the explanation given to the president in Dr. Strangelove for his lack of ability to send a Stop order to the planes that have been launched by the mad base commander General Jack D. Ripper.

I'm stupid. Labeling Sometimes I do things that aren't too smart, but I'm not stupid. It's your fault we have these marital problems. Blaming I need to look at my part of the problem and look for ways I can make the situation better. Your turn: EVENT: Write out the event that is associated with your thoughts and feelings.

ANT Species of ANT Kill the ANT You never listen to me. "Always/Never" Thinking I get frustrated when you don't listen to me, but I know you have listened to me and will again. The boss doesn't like me. Mind Reading I don't know that. Maybe she's just having a bad day. Bosses are people, too. The whole class will laugh at me. Fortune-telling I don't know that. Maybe they'll really like my speech.

These people are often so wrapped up in their negative thinking patterns that they sabotage their relationships without realizing it. Whenever you have a distressing thought about your relationship, write it down and ask yourself if it is true. Equally important is asking your loved one to explain what they really mean whenever they say something that you interpret in a negative way.

For other brain types who may be hesitant to speak up because they fear they may offend others or their ideas won't be well-received, practice speaking up and sharing your opinions. You may be surprised to find that others respond more positively to you when you say what's on your mind.

My friends tell me that I have a tendency to point out problems without offering solutions, but they never tell me what I should do about it.

In short, we derive support for our preferred conclusions by listening to the words that we put in the mouths of people who have already been preselected for their willingness to say what we want to hear.

The Harvard Business Review recently had an article called 'The Human Moment,' about how to make real contact with a person at work: … The fundamental thing you have to do is turn off your BlackBerry, close your laptop, end your daydream and pay full attention to the person.

Emotional intelligence begins to develop in the earliest years. All the small exchanges children have with their parents, teachers, and with each other carry emotional messages.

A little girl who finds a puzzle frustrating might ask her busy mother (or teacher) for help. The child gets one message if her mother expresses clear pleasure at the request and quite another if mommy responds with a curt 'Don't bother me - I've got important work to do.'

When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills.

people's emotions are rarely put into words , far more often they are expressed through other cues. the key to intuiting another's feelings is in the ability to read nonverbal channels , tone of voice , gesture , facial expression and the like

Emotional intelligence does not mean merely "being nice". At strategic moment it may demand not "being nice", but rather, for example, bluntly confronting someone with an uncomfortable but consequential truth they've been avoiding.

I think we owe it to our children to share our wisdom. If we share our wisdom for the purpose of changing our children, then that's hitting them over the head with a hammer or shoving something down their throats. If the wisdom turns into advice, that's selfish. But if we simply share ourselves and let our children know our hearts, then it's a gift. And I think it's a gift we're responsible for giving them.

Children don't learn from lessons or teaching. They learn from what we honestly have to say about our feelings, and they learn from our behavior.

Never argue. To win an argument is to lose a sale.