Quotes About Rapport

The payoffs of indirectness in rapport and self-defense correspond to the two basic dynamics that motivate communication: the coexisting and conflicting human needs for involvement and independence. Since any show of involvement is a threat to independence, and any show of independence is a threat to involvement, indirectness is the life raft of communication, a way to float on top of a situation instead of plunging in with nose pinched and coming up blinking.

Finbar shook his head. "Nope, wouldn't call us friends, exactly. Associates, or . . . or . . . not colleagues, but . . . I mean, we know each other, like, but . . .

There is no mystery about successful business.... Exclusive attention to the person who is speaking to you.

Every time you talk to a child you are adding a brick to define the relationship that is being built between the two of you.

We did this two-week boot camp before we filmed the movie. I got to know everybody in the group and we became friends. We got really tight throughout those two weeks.

I've always got on very well with the French, perhaps because I'm very natural.

I believe chemistry is based on the trust between two performers. What actually works is something intangible - being extremely comfortable in each other's presence.

If I don't have any other strength, I'm pretty good at building relationships.

You tend to do deals with people you have an affinity with, especially at the beginning.

You have to communicate - you have to click - to find automatic reactions with your teammates.

Fitting in with teammates has never been an issue for me. It's always something that came very natural.

Sometimes you play better with some teammates than others.

Blending always precedes redirecting, whether you're listening to understand or speaking to be understood. Only after establishing some rapport with your difficult people through blending will you be able to redirect the interaction and change the trajectory toward a worthwhile outcome.

One way to take charge with difficult people in a poisoned atmosphere is to purposely blend with their body posture, facial expressions, and degree of animation. Blending sends the signal that "I'm with you! I'm not the enemy! I'm interested in what you say and do!

Ask yourself what positive purpose might be behind people's communications or behaviors, and acknowledge it. If you are not sure about the positive intent, just make something up. Even if the intent you try to blend with isn't true, you can still get a good response and create rapport.

So by my lights, the number one rule for salespeople is to show customers that you genuinely like them. There's a wise adage that fits this logic well: people don't care how much you know until they know how much you care.

they lack people skills.

Don't talk about yourself too much, don't dominate the conversation, get him comfortable enough to chat about his favorite and most familiar topic: him.

Livingston: Did you feel that way about Peter when you started? Levchin: We hit it off really quickly. I have this IQ bias—anybody really smart, I will figure out a way to deal with.

things: your perspective or beliefs about yourself, and a quality we can call "like-ability." Like-ability can be defined as the ability to build rapport so that others listen to you. We listen to the people we like.

Whenever you speak to someone, you are presuming the two of you have a certain degree of familiarity - which your words might alter. So every sentence has to do two things at once: convey a message and continue to negotiate that relationship.

When you're working with a producer, there has to be chemistry.

When you're dealing with a bunch of different producers, you gotta make sure the chemistry fits.

We all like each other. I know people ask us that, and I hate to disappoint them, but we get along great and we enjoy playing with one another, and what can I say? I'm as surprised as anyone else.