Quotes About Interaction

What matters is establishing this link and consistently creating engagement around it. What matters is telling the story.

One study found that workers who shared a location emailed one another four times as often as workers who did not, and as a result they completed their projects 32 percent faster.)

One of the reasons it works is that it creates a high-purpose environment by delivering an unbroken array of consistent little signals. Every time an officer banters with a fan, every time a fan notices the lack of protective armor, a signal is sent: We are here to get along. Every time the police allow fans to keep kicking the ball, they reinforce that signal. By themselves, none of the signals matter. Together they build a new story.

Collisions - defined as serendipitous personal encounters - the lifeblood of any organization, the key driver of creativity, community, and cohesion.

The interaction he describes can be called a vulnerability loop. A shared exchange of openness, it's the most basic building block of cooperation and trust.

The trick is not just to send the signal but to create engagement around it.

For other brain types who may be hesitant to speak up because they fear they may offend others or their ideas won't be well-received, practice speaking up and sharing your opinions. You may be surprised to find that others respond more positively to you when you say what's on your mind.

Why isn't it fun to watch a videotape of last night's football game even when we don't know who won? Because the fact that the game has already been played precludes the possibility that our cheering will somehow penetrate the television, travel through the cable system, find its way to the stadium, and influence the trajectory of the ball as it hurtles toward the goalposts!

The Harvard Business Review recently had an article called 'The Human Moment,' about how to make real contact with a person at work: … The fundamental thing you have to do is turn off your BlackBerry, close your laptop, end your daydream and pay full attention to the person.

A little girl who finds a puzzle frustrating might ask her busy mother (or teacher) for help. The child gets one message if her mother expresses clear pleasure at the request and quite another if mommy responds with a curt 'Don't bother me - I've got important work to do.'

Extraverts, in other words, often stumble over themselves. They can talk too much and listen too little, which dulls their understanding of others' perspectives. They can fail to strike the proper balance between asserting and holding back, which can be read as pushy and drive people away.*

A few of us are extraverts. A few of us are introverts. But most of us are ambiverts, sitting near the middle, not the edges, happily attuned to those around us. In some sense, we are born to sell.

the more they chat and gossip—the more they get done

Every circumstance in which we try to move others by definition involves another human being. Yet in the name of professionalism, we often neglect the human element and adopt a stance that's abstract and distant.

You must understand video games. Seriously.

As some have noted, introverts are "geared to inspect," while extraverts are "geared to respond."35 Selling of any sort—whether traditional sales or non-sales selling—requires a delicate balance of inspecting and responding. Ambiverts can find that balance. They know when to speak up and when to shut up.

But all of you are likely spending more time than you realize selling in a broader sense—pitching colleagues, persuading funders, cajoling kids. Like it or not, we're all in sales now.

I have discovered that there are two types of command interfaces in the world of computing: good interfaces and user interfaces.

Org charts represent reporting hierarchies very well, but they don't show how coworkers interact with one another; and although they show business relationships, they do not show personal relationships.

Understanding how the brain's attentional and memory systems interact can go a long way toward minimizing memory lapses.

Ambiguity begets participation.

behavior is communication.

noticing not just their words but also their nonverbal patterns of energy and information flow. These signals are the familiar primarily right-hemisphere sent and received elements of eye contact, facial expression, and tone of voice, posture, gesture, and the timing and intensity of response. The

Children are much more apt to share and talk while building something, playing cards, or riding in the car than when you sit down and look them right in the face and ask them to open up.