Quotes About Understanding

Cada vez que conocía a una persona averiguaba su nombre completo, su familia, sus ocupaciones, y el matiz de sus opiniones políticas.

Alexander Pope: Men must be taught as if you taught them not And things unknown proposed as things forgot. Over three hundred years ago Galileo said: You cannot teach a man anything; you can only help him to find it within himself.

Cuando hable con alguien, no empiece discutiendo las cosas en que hay divergencia entre los dos. Empiece destacando —y siga destacando— las cosas en que están de acuerdo. Siga acentuando —si es posible— que los dos tienden al mismo fin y que la única diferencia es de método y no de propósito. Haga que la otra persona diga "Sí, sí", desde el principio. Evite, si es posible, que diga "No".

which serves as a good lesson for what can happen when we ignore this principle.

You will never get into trouble by admitting that you may be wrong. That will stop all argument and inspire your opponent to be just as fair and open and broad-minded as you are. It will make him want to admit that he, too, may be wrong.

I did not want to share the worry and the pain.

I am going to meet people today who talk too much—people who are selfish, egotistical, ungrateful. But I won't be surprised or disturbed, for I couldn't imagine a world without such people.

Even if I had convinced him that he was wrong, his pride would have made it difficult for him to back down and give in.

Por medio de la crítica nunca provocamos cambios duraderos, y con frecuencia creamos resentimiento.

always in terms of other people's point of view, and see things from their angle—if you get that one thing out of this book, it may easily prove to be one of the building blocks of your career.

Ahora estoy convencida de que no puede lograrse nada bueno, y sí puede hacerse mucho daño, si uno le dice directamente a una persona que está equivocada. Sólo se consigue despojar a esa persona de su autodignidad, y uno queda como un entrometido.

No tengo derecho a decir o hacer nada que disminuya a un hombre ante sí mismo. Lo que importa no es lo que yo pienso de él, sino lo que él piensa de sí mismo. Herir a un hombre en su dignidad es un crimen

Remember: First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.

Your tone speaks so loudly I can hardly hear a word you are saying.

Se ha de enseñar a los hombres como si no se les enseñara. Y proponerles cosas ignoradas como si fueran olvidadas.

confusion is the chief cause of worry.

If all we had to do was flatter, everybody would catch on and we should all be experts in human relations.

FUNDAMENTAL TECHNIQUES IN  HANDLING PEOPLE PRINCIPLE 1 Don't criticize, condemn or complain. PRINCIPLE 2 Give honest and sincere appreciation. PRINCIPLE 3 Arouse in the other person an eager want.

People are not interested in you. They are not interested in me. They are interested in themselves—morning, noon and after dinner.

Trate honradamente de ver las cosas desde el punto de vista de la otra persona.

un genuino interés en la otra persona es la cualidad más importante que pueda tener un vendedor

La crítica es inútil porque pone a la otra persona a la defensiva, y por lo común hace que trate de justificarse.

is the individual who is not interested in his fellow men who has the greatest difficulties in life and provides the greatest injury to others. It is from among such individuals that all human failures spring.

PRINCIPLE 1 The only way to get the best of an argument is to avoid it.