Quotes About Customer

Split testing often uncovers surprising things. For example, many features that make the product better in the eyes of engineers and designers have no impact on customer behavior.

Fire that customer," I'd say to the person responsible for recruiting for our tests. "Find me someone in our target demographic." If the next customer was more positive, I would take it as confirmation that I was right in my targeting. If not, I'd fire another customer and try again.

Lean thinking defines value as providing benefit to the customer; anything else is waste.

Lean thinking defines value as providing benefit to the customer; anything else is waste. In a manufacturing business, customers don't care how the product is assembled, only that it works correctly. But in a startup, who the customer is and what the customer might find valuable are unknown, part of the very uncertainty that is an essential part of the definition of a startup. I realized that as a startup, we needed a new definition of value.

Dropbox needed to test its leap-of-faith question: if we can provide a superior customer experience, will people give our product a try? They believed—rightly, as it turned out—that file synchronization was a problem that most people didn't know they had. Once you experience the solution, you can't imagine how you ever lived without it.

To open up a new business that is an exact clone of an existing business all the way down to the business model, pricing, target customer, and product may be an attractive economic investment, but it is not a startup because its success depends only on execution—so much so that this success can be modeled with high accuracy.

Thus, it is not the customer, but rather our hypothesis about the customer, that pulls work from product development and other functions. Any other work is waste.

Success is not delivering a feature; success is learning how to solve the customer's problem."4

But in a startup, who the customer is and what the customer might find valuable are unknown, part of the very uncertainty that is an essential part of the definition of a startup.

build an ideal model of the desired disruption that is based on customer archetypes, launch a minimum viable product to establish a baseline, and then attempt to tune the engine to get it closer to the ideal.

Qué deberíamos producir y para quién?», «¿En qué mercados podríamos entrar y dominar?», «¿Cómo podríamos crear un valor duradero que no estuviera sujeto a la erosión por parte de la competencia?».[6]

When leaders reframe customers into guests, and results into experiences, profits escalate.

user-centered innovation process just illustrated is in sharp contrast

Who made the 999 call?" "Dunno," said Purdy. "Mobile, probably." It's officers like Purdy that give the Metropolitan Police its sterling reputation for customer service that makes us the envy of the civilised world.

dispatched to the kitchen to fetch another Fruit Surprise for my patient lady customer while

Pager companies are very much looking to provide new services to help them regain some of their customer base.

We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.

Diving into data has never been more critical for businesses in order to make fast, accurate decisions about customer behaviors and needs and drive holistic business knowledge.

How can you franchise hospitality?

Even in fine-dining restaurants, you have people that say 'I want to be out in half hour', 'I want to be out in 45 minutes.' It happens.

Ultimately, we're in the service business. We will always have an important human element.

At the end of the day, especially in retail, you've got humans serving humans. And really, the more engaged and happier the associates are, the happier our guests are. It's not complicated.

There are hundreds of competitors in the direct marketing of computers. We have been very successful because of quality, price, service and the way we treat the customer.

our first customer, a gray-haired woman in bifocals and