Quotes About Customer

Indian car buyers have not really been exposed to customer care in a competitive environment.

You've got to start with the customer experience and work backwards to the technology," Steve Jobs told the audience at Apple's 1997 Worldwide Developers Conference. "You can't start with the technology and try to figure out how you're going to try to sell it. I made this mistake probably more than anybody in this room, and I've got the scar tissue to prove it."[9] Today, "work backwards" is a mantra in Silicon Valley.

The key is not to make the sale. The key is to cultivate the customer." At The Home Depot, cultivating the customer is much more important than creating a bottom line. We teach our associates that if you can save a customer money, do it. We're not looking to fleece the customer. If I can save them $100, why not do it? That reflects one of our values: caring for the customer. Care for them today and they'll be back tomorrow.

Pat never let a customer out of the store empty-handed, period. If there was something they needed that we didn't have, such as a quart size, he would give them the gallon size for the quart price. Pat believed you didn't let a customer leave The Home Depot without satisfying them in some way.

When we talk about earth's most customer-centric company ... we want other companies to look at Amazon and see us as the standard bearer for obsessive focus on the customer as opposed to obsessive focus on the competitor.

If you're customer-focused, you're always waking up wondering, how can we make that customer say, wow? We want to impress our customers -- we want them to say, wow. That kind of divine discontent comes from observing customers and noticing that things can always be better.

If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

I had to remind myself I was in a food shop. Even in New York, once famous for its rudeness, now stuck in a condition of permanent impatience, I had never seen anything like it. There, a retailer, however jaded, still pretends to honor the shopkeeper's code that a customer is always right. Dario followed a much blunter, take no prisoners philosophy, that actually the customer is a dick.

How do you set the right price for the right customer at the right time in the right channel?

A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.

When I opened Chanel in London, they were happy. People would go, 'Oh, I just came in to see it. It's so beautiful.' And you leave with a positive attitude toward the brand. Now, you don't really get that online. You don't go, like, 'Wow.'

I worked at Sears in the Woodfield Mall as a gift wrapper. I'm actually a great gift wrapper, and the customers were so nice to me. I was only 16, and eventually Sears put me in customer service because I was so friendly.

I never looked at ECW as wrestling. I always considered it more of a theology. I don't know whether I had or didn't have a messianic complex during that time. But I bought into the movement as much as, if not more than, anybody else. If I sold anyone on the religion of extreme, I was its number-one customer.

How about first ensuring that people within a twenty-mile radius like the food before worrying about scaling the restaurant?

The young waitress appeared with nachos piled so high it looked like she was carrying a small child. She dropped it on the table and said, "Can I get you guys anything else?" They both declined. She spun and left them alone. Wendy leaned across the table. "Who

The diner waitress came over with a pot of coffee. Ilene nodded for her to pour, but Susan asked what herbal teas they carried. The waitress looked at her as if she'd asked for an enema. Susan said any tea would do. The waitress came back with a Lipton tea bag and poured hot water into the mug. Susan Loriman stared down at the drink as if it held some divine secret. "Lucas

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

There are a lot of people who touch the customer.

Everyone says Toyota is the best company in the world, but the customer doesn't care about the world. They care if we are the best in town, or not. That's what I want to be.

I will work to ensure Duke Energy is positioned to continue its track record of outstanding customer service and operational and financial excellence.

Using the Product Development Waterfall diagram for Customer Development activities is like using a clock to tell the temperature. They both measure something, but not the thing you wanted.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

You can't have success without trust... especially in businesses that deal with the public.

The purpose of every business and organization is to get and keep customers.