Quotes About Emotional intelligence

We were taught that the more irate the debtor—the more he or she screamed, swore, and insulted us—the more long pauses we should take before answering questions and the more slowly and calmly we should talk.

When a guest is rude, angry, swearing loudly, or visibly upset, cast members not only try to calm him or her; they are adept at reducing the exposure of other guests to such un-Disney malice and misery.

But flattery, smiles, and other signs of appreciation (even if not entirely sincere) can be useful for convincing volatile and vindictive people to tamp down their inner angst and anger—so they won't take it out on you.

Brain without heart is far more dangerous than heart without brain.

We are the ones who are upset and we know that something is wrong. But instead of discussing our feelings, we attack others who can only guess at the real problem. Some guess better or question more directly than others. Some targets see what we are doing and reject or resent our assaults. Have you ever heard: "Don't take it out on me'? If so, you have been engaging in target practice.

Proverbs 15:1 A gentle answer turns away anger, but a harsh word stirs up wrath.

if only we lost our minds and arrived at our hearts

Some people carry their life in a glass of water and splash it on everyone they meet.

She realized that her anger at doing the numbers—the income statement and balance sheet—came from her embarrassment about not understanding them.

Learn to use your emotions to think, not think with your emotions. When

If two partners in a relationship work on their own levels of differentiation, their relationship will automatically improve. If even one of the partners works to raise his or her level of differentiation, the relationship will do better over the long term.

the irrational will have its say, perhaps because 'irrational' is the wrong word for it.

If Heloise had been more clear-headed she'd have seen that Abelard was a frightful nerd in human relationships.

If you are patient in one moment of anger, you will avoid a hundred days of sorrow.

Stay away from all drama queens and negativity kings. If you don't, sooner or later, they'll dissolve your bigness and destroy your life. It's just what they do.

Anyone can become angry—that's easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way—that is not easy," taught Aristotle.

Healing your Heartset wounds will ensure that you no longer lash out at people who did not mistreat you. And bleed on people who did not cut you.

relationship-centric. They put people first.

Self-mastery is the DNA of life mastery.

We not only possess the ability to think, we also carry a precious capacity to feel. It's simply not possible to step into your highest knowledge, experience intimacy with your hidden powers, accomplish spellbinding results and experience sustained gratitude, awe and wonder if you only live in your head.

me estás diciendo que yo debo practicar el ritual 2, liderar con el corazón, cumpliendo mis promesas y convirtiéndome en un oyente agresivo?

Your heart is always wiser than your head

It is only when you have mastered the art of loving yourself that you can truly love others. It's only when you have opened your own heart that you can touch the hearts of others. When you feel centered and alive, you are in a much better position to be a better person.

For your own maximum productivity, top performance, boundless joyfulness and peace of mind, it's really important to avoid 'bad people', those who are filled with wounds from the past that they don't have the self-awareness not to project onto you their own misery.