Quotes About Conflict

When people hear needs, it provokes compassion. When people hear diagnoses, it provokes defensiveness and attack.

Always hear the 'Yes' in the 'No'.

In these long-standing conflicts, I find that most cases it gets resolved in about twenty minutes after each side can tell me the needs of the other.

Empathize, rather than put your "but" in the face of an angry person.

Whenever two good people argue over principles, they are both right.

When we judge others we contribute to violence.

Two things distinguish nonviolent actions from violent actions. First, you don't see an enemy and second, your intention is not to make the other side suffer.

When we are angry, killing people is too superficial.

Upset? Ask yourself what this person does that is a trigger for judging them?

A lack of communication between citizens and policemen is real stuff.

The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.

The intention behind the protective use of force is to prevent injury, never to punish or to cause individuals to suffer, repent or change.

Virtually every problem that would show up in your business can be traced back to communications; somebody didn't talk to somebody about something.

They have most likely said it because they have an unmet need.

Never hear what a jackal-speaking person thinks, especially what they think about you.

The difference is conflict, an important yet overlooked aspect of all good communications.

The computer brings out the worst in some people.

By placing confidence in violent means, one has chosen the very type of struggle with which the oppressors nearly always have superiority.

There are offences given and offences not given but taken.

At that time I had complete confidence in Russian policy and I believed that the Western Allies deliberately allowed Russia and Germany to fight each other to the death.

Unhappiness comes from living the life of two people--the one people want you to be and the one you want to be.

Isn't it strange how wise counsel can cool the hottest head? He made sense but my heart screamed protest.

Be at peace with yourself, or you'll be at war with everyone.

If a grasshopper tries to fight a lawnmower, one may admire his courage but not his judgement.