Quotes About Service delivery

a 'change' is any activity that is physical, logical, or virtual to applications, databases, operating systems, networks, or hardware that could impact services being delivered.

Lean defines two types of customers that we must design for: the external customer (who most likely pays for the service we are delivering) and the internal customer (who receives and processes the work immediately after us). According to Lean, our most important customer is our next step downstream. Optimizing our work for them requires that we have empathy for their problems in order to better identify the design problems that prevent fast and smooth flow.

change' is any activity that is physical, logical, or virtual to applications, databases, operating systems, networks, or hardware that could impact services being delivered.

You're always selling: selling your services, selling your customers' services (!) (this is the real, true secret for keeping customers by the way)

I'm old, I'm used to crummy service, I'm trained to get crummy service. To me, the fact I can get through to a call centre and then hold for 15 minutes, I don't get that upset. My kids won't. They want to know the answer to their question now. As a company you have to provide an answer to that consumer.

revolution be limited to PC applications. Salesforce.com demonstrates how the web can be used to deliver software as a service, in enterprise scale applications such

To build a power plant and run lines to houses, to huts, to anything is a tremendous amount of work...how about...just giving them the service where they need it-on the roof of their hut.

Of course we should harness IT to strengthen public protection and public service delivery.

Se puede decir que un hotel es bueno cuando encargas algo al servicio de habitaciones y el empleado no te mira en ningún momento al entrar en la estancia.

If you look at why people are paid to do things, it's because they're creating a good or delivering a service that's valuable to somebody. There's just as much potential for that in these virtual environments as there is in the real world.

human-intensive services business is entirely different. In services you don't make a product and then sell it. You sell a capability. You sell knowledge. You create it at the same time you deliver it. The business model is different. The economics are entirely different.

the Entrepreneurial Model has less to do with what's done in a business and more to do with how it's done. The commodity isn't what's important—the way it's delivered is.

The more the customer is involved in the process of service production and delivery, the greater the perceived value and satisfaction. . . Consumers (as individuals and as a group of interacting subjects) become partial employees and employees become partial consumers.