Quotes About Engagement

It's not what you do that counts, it's the quality of your attention.

Conversations often drag on and on, fulfilling no one's needs, because it is unclear whether the initiator of the conversation has gotten what she or he wanted.

People don't get better without follow-up. So let's get better at following up with our people.

Try this: For one week treat every idea that comes your way from another person with complete neutrality. Think of yourself as a human Switzerland. Don't take sides. Don't express an opinion. Don't judge the comment. If you find yourself constitutionally incapable of just saying "Thank you," make it an innocuous, "Thanks, I hadn't considered that." Or, "Thanks. You've given me something to think about.

If your successor truly wants to become a great CEO, she needs to recognize that there is no "off" switch when she is around the people who she will be leading.

Frances Hesselbine knows that listening is a two-part maneuver. There's the part where we actually listen. And there's the part where we speak. Speaking establishes how we are perceived as a listener. What we say is proof of how well we listen. They are two sides of the same coin.

When you find yourself mentally or literally drumming your fingers while someone else is talking, stop the drumming. Stop demonstrating impatience when listening to someone. Stop saying (or thinking) "Next!" It's not only rude and annoying, but it's sure to inspire your employees to find their next boss.

Never wrestle with a pig—because you both get dirty but the pig loves it

You know your vote doesn't count, but you go through the motions, because it's been drummed into your head that you might be the one person who makes a difference.

There is a basic principle that distinguishes a hot medium like radio from a cool one like the telephone, or a hot medium like the movie from a cool one like TV…. Hot media are… low in participation, and cool media are high in participation or completion by the audience.

Anyone who tries to make a distinction between education and entertainment doesn't know the first thing about either.

out shortcomings, suggest solutions, and collaborate

El teatro hoy es más político que nunca solo por el hecho de seguir siendo teatro...

Mirar, escuchar: ponerse en modo esponja. Nunca deja de maravillarme el privilegio de que personas me cuenten sus historias, sus vidas; nunca deja de sorprenderme la cantidad de cosas que tantas personas pueden contarte si te ven dispuesto a escucharlas.

Citizenship is a tough occupation which obliges the citizen to make his own informed opinion and stand by it

On the night of New Year's Day, I thought of a wonderful New Year's resolution for the men who run the world: get to know the people who only live in it.

As citizens, I think we all have an exhausting duty to now what our governments are up to, and it is cowardice or laziness to ask: what can I do about it anyway? Every squeak counts, if only in self-respect.

All that is important is this one moment in movement. Make the moment important, vital, and worth living. Do not let it slip away unnoticed and unused.

Getting the best is about building a culture of trust, connection, growth, and service. That culture is sustained and enlivened by its managers one person at a time, one interaction at a time. That's employee engagement.

Disengaged employees are destructively expensive to have on staff. In the United States alone, they cost as much as $350 billion in low productivity. Their attitude also poisons the day-to-day experience of working at your company, chasing away your best employees—not to mention your best customers.

As a people leader, your job is simple: You are the link between organizational mission-critical objectives and the effort your employees invest in achieving those objectives. And you just have to keep those two pieces working together smoothly.

in truth, the engaged culture lives and dies in the moment-to-moment decisions and behaviors of supervisors and managers. So it only stands to reason that engagement can be born anywhere inside the company.

People yearn for purpose—for doing something that's important, that engages their full potential in a way that's meaningful beyond their personal bank accounts.

If you take employee engagement seriously, you take on a no halfway, no turning-back high adventure of finding out just how far your personal and organizational courage will take you.