Quotes About Customer-centric

In the Agile organization, "customer focus" means something very different. In firms that have embraced Agile, everyone is passionately obsessed with delivering more value to customers. Everyone in the organization has a clear line of sight to the ultimate customer and can see how their work is adding value to that customer—or not. If their work isn't adding value to any customer or user, then an immediate question arises as to why the work is being done at all.

Being a smaller, nimbler company is better for our customers, employees and shareholders.

Rumor had it that during the last home stand, someone had called the stadium ticket office asking what time the game started and was told, "What time can you be here?

Based on your current results, what changes are you going to have to make to ensure that your products and services of tomorrow are exactly what the customers will be wanting at that time?

Every business needs to get out of their own mindset and into the aspirational mindsets of their customers and clients and create services and products that are beyond their customers' imagination but will be what they 'gotta have' in the future.

the Fifth Ideal is Customer Focus, where we ruthlessly question whether something actually matters to our customers, as in, are they willing to pay us for it or is it only of value to our functional silo?

At TransferWise, we started out as - and continue as - idealists. We start with what we can do to make things better and how we can solve problems, focusing on what people need. It turns out you can focus on building the best service and be successful as business.

In the next 30 years we will continue to take solid things—an automobile, a shoe—and turn them into intangible verbs. Products will become services and processes. Embedded with high doses of technology, an automobile becomes a transportation service, a continuously updated sequence of materials rapidly adapting to customer usage, feedback, competition, innovation, and wear.

Seven principles that drive Steve Jobs - 1. Career - Do what you love 2. Vision - Put a dent in the Universe 3. Thoughts - Kick start your brain 4. Customers - Sell dreams, not products 5. Design - Say no to 1,000 things 6. Experience - Create insanely great experiences 7. Story - Master the message

AWS moves fast, listens to customers, and creates value on top of our already successful cloud-computing infrastructure. We're consistently thinking two to five years forward.

The best way to look at any business is from the standpoint of the clients.

the reason buyers love these blue ocean offerings isn't because they involve bleeding-edge technology per se, but because these offerings make the technology essentially disappear from buyers' minds. The products and services are so simple, easy to use, fun, and productive that buyers fall in love with them.

Instead of feeling like you are the computer genius, descending from computer heaven to save your poor customer from purgatory, turn the tables around. If you're, for example, working in the insurance industry, think of your customer as a subject matter expert in insurance from which you have to learn in order to get your job done.

Running a business with the customer in charge requires total dedication to becoming flexible.

We should make an effort to praise ingenious solutions to customers' problems.

Microsoft wasn't born as an enterprise company. We have always been growing with end users in mind.

You don't have to give away free things in order to be generous. You can prove your generosity by your ability to listen and see things from your customer's point of view. You can prove it by your willingness to share information, by the inside tips you give to your customers.

First and foremost, localization is a customer strategy, it's not a cost arbitrage or whatever.

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.

Take a bullet for the client. Make everything about the client. Honor the client's work. Do the dirty work.

The payoff of a customer-centric approach to software and digital product design is substantial and long-lasting for both companies and their customers.

We have to stop optimizing for programmers and start optimizing for users.

alongside the chairs in which his executives, marketing mavens, and software jockeys take their places, Bezos includes one more chair that remains empty. It's there to remind those assembled who's really the most important person in the room: the customer.

the stuff you share on a first date should be short, enticing, and exclusively customer-centric.