Quotes About Empathy

Lincoln did not belong to any church, and avoided religious discussions even with his best friends. However, he once told Herndon that his religious code was like that of an old man named Glenn, in Indiana, whom he had heard speak at a church meeting, and who said: "When I do good, I feel good, when I do bad I feel bad, and that's my religion.

Could my opponents be right? Partly right? Is there truth or merit in their position or argument? Is my reaction one that will relieve the problem, or will it just relieve any frustration? Will my reaction drive my opponents further away or draw them closer to me? Will my reaction elevate the estimation good people have of me? Will I win or lose? What price will I have to pay if I win? If I am quiet about it, will the disagreement blow over? Is this difficult situation an opportunity for me?

If theres something you want to see in others, make sure they can see it in you first

La crítica es inútil porque pone a la otra persona en la defensiva, y por lo común hace que trate de justificarse. La crítica es peligrosa porque lastima el orgullo, tan precioso de la persona, hiere su sentido de la importancia y despierta su resentimiento.

Lincoln, "with malice toward none, with charity for all," held

And when Mrs Lincoln and others spoke harshly of the southern people, Lincoln replied: 'Don't criticise them; they are just what we would be under similar circumstances.

Hurting people not only does not change them, it is never called for.

Try honestly to see things from the other person's point of view.

TECHNIQUES IN HANDLING PEOPLE Principle 1—Don't criticize, condemn or complain. Principle 2—Give honest and sincere appreciation. Principle 3—Arouse in the other person an eager want.

Nothing good can be accomplished and a lot of damage can be done if you tell a person straight out that he or she is wrong. You only succeed in stripping that person of self-dignity and make yourself an unwelcome part of any discussion.

Doing business in the digital age is predicated on doing the business of humanity well.

In other words, don't argue with your customer or your spouse or your adversary. Don't tell them they are wrong, don't get them stirred up. Use a little diplomacy.

Jos teitä potkitaan ja arvostellaan, muistakaa, että niin tehdään usein siitä syystä, että potkija saa siitä tietynlaista tärkeyden tunnetta. Se merkitsee monesti, että saatte aikaan jotakin ja olette huomion arvoinen. Useat ihmiset saavat raakaa tyydytystä siitä, että loukkaavat niitä, jotka ovat sivistyneempiä kuin he tai menestyvät paremmin.

Listening is just as important in one's home life as in the world of business.

Ver las cosas según el punto de vista ajeno puede facilitarlo todo cuando los problemas personales se vuelven abrumadores.

I will speak ill of no man," he said, " … and speak all the good I know of everybody.

By criticizing, we do not make lasting changes and often incur resentment.

THE BIG SECRET OF DEALING WITH PEOPLE

people you are talking to are a hundred times more interested in themselves and their wants and problems than they are in you and your problems.

And that was the killer who said: 'Under my coat is a weary heart, but a kind one—one that would do nobody any harm.

It is natural for people to forget to be grateful; so, if we go around expecting gratitude, we are headed straight for a lot of heartaches.

shall pass this way but once; any good, therefore, that I can do or any kindness that I can show to any human being, let me do it now. Let me not defer nor neglect it, for I shall not pass this way again.

Un gran hombre -aseguró Carlyle- demuestra su grandeza por la forma en que trata a los pequeños

Try to build bridges of understanding. Don't build higher barriers of misunderstanding.