Quotes About Empathy

Let's never try to get even with our enemies, because if we do we will hurt ourselves far more than we hurt them. Let's do as General Eisenhower does: let's never waste a minute thinking about people we don't like.

Is my reaction one that will relieve the problem or will it just relieve any frustration?

They have been so much concerned with what they are going to say next that they do not keep their ears open. … Very important people have told me that they prefer good listeners to good talkers, but the ability to listen seems rarer than almost any other good trait.

Principle 1 - Don't criticize, condemn or complain.

My wife and I made a pact a long time ago, and we've kept it no matter how angry we've grown with each other. When one yells, the other should listen—because when two people yell, there is no communication, just noise and bad vibrations.

we should never forget that all our associates are human beings and hunger for appreciation. It is the legal tender that all souls enjoy.

Remember what Emerson said: "Every man I meet is my superior in some way. In that, I learn of him." And

cuando algo nos desagrada, es mucho más fácil criticar y censurar que tratar de comprender el punto de vista del prójimo. Con frecuencia es más fácil encontrar defectos

gentleness and friendliness were always stronger than fury and force.

Do unto others as you would have others do unto you.

swept over me. Guiltily I came to your bedside. There are the things I was thinking, son: I had been cross to you. I scolded you as you were dressing for school because you gave your face merely a dab with a towel. I took you to task for not cleaning your shoes. I called out angrily when you threw some of your things on the floor. At breakfast I found fault, too. You spilled things. You gulped down your food. You put your elbows on the table.

So let's obey the Golden Rule, and give unto others what we would have others give unto us, How? When? Where? The answer is: All the time, everywhere.

you disagree with them you may be tempted to interrupt. But don't. It is dangerous. They won't pay attention to you while they still have a lot of ideas of their own crying for expression.

it doesn't pay to argue, that it is much more profitable and much more interesting to look at things from the other person's viewpoint and try to get that person saying 'yes, yes.

But the attention he gave me, his appreciation of what I said, even when I said it badly, was extraordinary. You've no idea what it meant to be listened to like that.

Be a good listener. Encourage others to talk about themselves.

He had wanted merely a friendly, sympathetic listener to whom he could unburden himself. That's what we all want when we are in trouble. That is frequently all the irritated customer wants, and the dissatisfied employee or the hurt friend.

People want to be listened to and they want people around who will listen.

they will have come to the same conclusions you've arrived at and the conversation will be a much more positive one.

ask about their day. But go deeper. Ask what made them laugh.

If you ask with respect and interest, you cannot go wrong.

No matter how "important" or successful you are, no one is immune to the pleasure of someone taking interest in you as a person

Professor Overstreet's wise advice: First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.

No critique, no condene ni se queje.