Quotes About Empathy

These results are shocking. The mere act of calculation reduced people's charity. Once we put on our analytical hat, we react to emotional appeals differently. We hinder our ability to feel.

but this experiment made me think about how I'm impacting others.

That's what sticky ideas do – they make people feel something. Change comes from feeling, not facts. Not

Intimacy escalates with turn-taking

The lesson for the rest of us is that if we want to make people care, we've got to tap into the things they care about. When everybody taps into the same thing, an arms race emerges. To avoid it, we've either got to shift onto new turf, as Thompson did, or find associations that are distinctive for our ideas.

That's what sticky ideas do—they make people feel something. Change comes from feeling, not facts.

tangibility, rather than the magnitude, of the benefits that makes people care.

Our relationships are stronger when we perceive that our partners are responsive to us. (The term used frequently is "perceived partner responsiveness.") Responsiveness encompasses three things: Understanding: My partner knows how I see myself and what is important to me. Validation: My partner respects who I am and what I want. Caring: My partner takes active and supportive steps in helping me meet my needs.

change rarely happens unless it's motivated by feeling

This is the Curse of Knowledge. Once we know something, we find it hard to imagine what it was like not to know it. Our knowledge has "cursed" us. And it becomes difficult for us to share our knowledge with others, because we can't readily re-create our listeners' state of mind.

A good change leader never thinks, "Why are these people acting so badly? They must be bad people." A change leader thinks, "How can I set up a situation that brings out the good in these people?

Knowledge curses us, if we find it hard to imagine what it was like not to know it. And it becomes difficult to share our knowledge with others because we can't readily re-create our listener's state of mind.

Walking in love means giving the other person what he or she needs the most when it is least deserved, because that's exactly how God has treated you.

Love says, "I'm with you, let's deal with it.

Be absorbed in what your customer is saying; be inspired by what your customer is meaning.

Remember, a great conversation with a customer is not debate practice. Be a learner, not an interrogator.

There's an important middle piece to the puzzle: Listening means actively seeking to understand another person. That's why we say it's a contact sport. Listening without contact, listening without a dramatic connection, is like looking without seeing.

Words are tricky. Sometimes you need them to bring out the hurt festering inside. If you don't, it turns gangrenous and kills you. . . . But sometimes words can break a feeling into pieces.

After the fire, when I'd tried to express my gratitude for their kindness to our customers, they'd been awkward, uncomfortable. My father had had to explain to me that giving thanks is not a common practice in India. 'Then how do you know if people appreciated what you did?' I'd asked. 'Do you really need to know?' my father had asked back.

And finally, I bless my daughters, who are yet unborn. I pray that, if life tests them—as sooner or later life is bound to do—they'll be able to stand steadfast and think carefully, using their hearts as well as their heads, understanding when they need to compromise, and knowing when they must not.

May your heart be mine, may my heart be yours. May your sorrows be mine, may my joys be yours.

Even if we love them with our entire being, even if we're willing to commit the most heinous sin for their well-being. We must understand and respect the values that drive them. We must want what they want, not what we want for them.

Begitu lah kadang2 bila kita terjun ke jurang kehidupan kita.Tidak ada yang bisa menemani kita,bahkan mereka yang mau mengorbankan hati mereka demi kebahagian kita,juga tidak.

I closed my eyes and willed my breath to slow, my conscious mind to fold itself inward. I could feel heat pulsing from my daughter's head, her frantic thoughts whirling like broken glass. I loosened my hold on my body and dropped into that whirlpool.