Quotes About Empathy

An amazing things happens when we are honest and vulnerable. We allow people to know and love us. We also allow people to reject us, and that can sometimes hurt. But the truth is, they would have rejected us anyway. It's just that it would have taken a little more time.

One of the biggest hindrances to business success is that we think customers can read our minds.

I suppose building a healthy family is possible. Maybe what children really need is simple. Maybe they just need somebody to show them it's okay to be human.

the most powerful tool we can use to organize information so people don't have to burn very many calories is story.

I wondered how beautiful it might be to think of others as more important than myself. I wondered at how peaceful it might be not to be pestered by that childish voice that wants for pleasure and attention.

the day we stop losing sleep over the success of our business and start losing sleep over the success of our customers is the day our business will start growing again.

But people are much more likely to trust a leader if they know he is compassionate and forgiving of mistakes. And trust, of course, is the essential building block for successful relationships.

Strong Relationships Are the Key

your business, and your brand must first let people know what you care about and that you care about them.

Now people matter.

Sometimes understanding other people's problems is the key to finding opportunities.

means seeing both sides of the story and working towards a mutually beneficial situation for everyone.

A pro looks at the people, because they know business is about people.

Shhh. Stop trying to carry the whole world on your shoulders. Let someone hold you. Let me.

It's convenient for us to think that the nasty emotions, hate and anger, can adhere to the lower orders, as if they owned them by right. So that leaves us, not surprisingly, to lay claim to love and joy and all those highsouled things.' He'd tried to protest, but she'd cut him short with a gesture. 'They love, the stupid and the dull and the crude, quite as strongly as we do. They just can't dress their emotions up in pretty words the way we do.

Your mother, was she clear in her mind until the end?' he asked, knowing it was invasive and cruel to do so. Because his mother had died years before her body did, Brunetti was unable to judge which sort of death was worse and for whom. In all these years, although he had asked many people who had lost a parent, he had never had an answer that would decide the case for him.

Nieddu's gesture came of the same mysterious, irresistible urge to make things better for other people. For a relative, for a stranger: the urge to make things better was in our marrow.

We train ourselves to overlook or ignore them; sometimes these failures of character even fill us with a special kind of tenderness that has nothing whatsoever in it of a sense of superiority.

wish that some sorts of love would decide to speak their names a bit less loudly. Did people not realize how tiresome so much of this conversation was to anyone who thought the sexual behaviour of other people was not a matter to discuss or judge?

say something like that? The poor boy

It's more important to understand people than to forgive them.

I'm worried about any group that assumes its own superiority, in any way, to other people.

Not for the first time, he cringed when he saw his own prejudices manifest in other people.

Who cares? If he is good to you? None of us ever find enough kindness in the world, do we?