Quotes About Empathy

2.    The success should be about your customer, not your company.

The larger point here is simple: the day we stop losing sleep over the success of our business and start losing sleep over the success of our customers is the day our business will start growing again.

Those who realize the epic story of life is not about them but actually about the people around them somehow win in the end.

The two things a brand must communicate to position themselves as the guide are Empathy Authority

The guide must have this precise one-two punch of empathy and authority in order to move the hero and the story along. These are the characteristics the hero is looking for, and when she senses them, she knows she's found her guide.

There are no shadows in our family," Paul said. "We don't hide anything. But that's a tough place to get to. It takes work and it's painful.

When we empathize with our customers' dilemma, we create a bond of trust. People trust those who understand them, and they trust brands that understand them too.

We understand how it feels to . . ." or "Nobody should have to experience . . ." or "Like you, we are frustrated by . . ." or, in the case of one Toyota commercial inviting Toyota owners to engage their local Toyota service center, simply, "We care about your Toyota.

Once we've identified our customers' internal problems, we simply need to let them know we understand and would like to help them find a resolution.

Real empathy means letting customers know we see them as we see ourselves. Customers look for brands they have something in common with.

We think stories are about getting money and security, but the truth is, it all comes down to relationships.

customers make buying decisions not based on what we say but on what they hear.

Shame, he said, caused me to hide. "And that," he said, "is a problem. Because the more we hide, the harder it is to be known. And we have to be known to connect.

Nobody will listen to you unless they sense that you like them. If a person senses that you do not like them, that you do not approve of their existence, then your religion and your political ideas will all seem wrong to them. If they sense that you like them, then they are open to what you have to say.

For a long time, I thought I was good at relationships because I was charming.

I get this feeling sometimes that after the world ends, when God destroys all our buildings and our flags, we will wish we had seen everybody as equal, that we had eaten dinner with prostitutes, held them in our arms, opened up spare rooms for them, and loved them and learned from them.

May we all be richly rewarded for putting our customers' stories above our own.

If loving other people is a bit of heaven then certainly isolation is a bit of hell, and to that degree, here on earth, we decide in which state we would like to live.

What's a healthy person?" he asked. I told him I was still figuring that out myself, but I'd not met a lot of healthy people who were dramatic. The reality is this, though: a healthy person coupled with an unhealthy person will still result in an unhealthy relationship.

We didn't become the best of friends, but he was my best friend. By best friend I mean he was the best person for me to talk to. Every time I walked away from a beer or a lunch with him I was, somehow, a more centered person. He never let me control the conversation with distractions. He'd just laugh them off and repeat the question I was running from.

the ideas and experiences we exchange with others grow into us like vines and reveal themselves in our mannerisms and language and outlook on life. If you want to make a sad person happy, start by planting them in a community of optimists.

The right questions a designer should be asking are: What is the problem you solve? How does your customer feel after you solve their problem?

Empathetic statements start with words like, "We understand how it feels to . . ." or "Nobody should have to experience . . ." or "Like you, we are frustrated by . . ." or, in the case of one Toyota commercial inviting Toyota owners to engage their local Toyota service center, simply, "We care about your Toyota.

As long as you're willing to turn the other cheek with the mean ones, vulnerability can get you a wealth of friends.